At a Glance
- Tasks: Provide on-site technical support and assist the service desk team remotely.
- Company: Reputable IT Managed Service Provider serving the financial sector.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Other info: Varied role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in client relationships.
- Qualifications: 3+ years in MSP, strong technical skills, and excellent communication.
The predicted salary is between 40000 - 40000 £ per year.
We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team.
This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments.
Responsibilities include:
- Travelling to client sites across London and surrounding areas to deliver onsite technical support
- Supporting the internal service desk team remotely when not on client premises
- Building and maintaining strong working relationships with client stakeholders
- Troubleshooting and resolving complex issues across desktop, server, and cloud environments
- Documenting incidents and resolutions
- Escalating issues appropriately
- Working collaboratively with colleagues
- Acting as an ambassador for the business at all times, upholding the company's reputation for quality service
You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require:
- A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential
- At least 2 years of field engineering experience, visiting and supporting multiple customer sites
- Strong 2nd line service desk background with the ability to manage competing priorities
- Microsoft Azure, Active Directory, Windows Server, and Office 365 Microsoft Exchange / Outlook administration
- VMware / Hyper-V
- Data backup solutions - VEEAM or equivalent
- Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration
- Strong PC hardware and software troubleshooting
- Excellent communication skills
- Professional, client-facing manner
The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London.
To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant.
Please note: the details of our client and their business are not to be disclosed to any third party without prior consent.
Thank you for your interest!
Service Desk / Field Engineer in London employer: Nextech
Join a dynamic and supportive team at a leading IT Managed Service Provider, where your expertise as a Field & Service Desk Engineer will be valued and rewarded. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working in a collaborative environment that prioritises quality service and client relationships. Enjoy the flexibility of a hybrid work model, allowing you to thrive both on-site with clients across London and from the comfort of your home or office.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk / Field Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your hands-on experience with tools like Microsoft Azure and VMware. Real-world examples will make you stand out.
✨Tip Number 3
Be the ambassador! Remember, as a Field Engineer, you're the face of the company. Practice your communication skills and ensure you can convey technical information clearly and confidently to clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application lands directly in the right hands. Plus, it shows you’re serious about joining a great team in the fast-paced world of IT.
We think you need these skills to ace Service Desk / Field Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your field engineering experience and any relevant technical skills, like Microsoft Azure or VMware, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled challenges in a fast-paced MSP environment.
Showcase Your Communication Skills:Since this role involves client interaction, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure to highlight experiences where you've successfully built relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application lands straight in the right hands, and we can get back to you quickly if you're a good match!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Azure, Active Directory, and VMware. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication skills and how you've built relationships with clients. Think about times when you’ve turned a challenging situation into a positive outcome.
✨Demonstrate Your Problem-Solving Ability
Be prepared to walk through specific scenarios where you successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you approach problem-solving in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their approach to client support or how they handle escalations. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
