At a Glance
- Tasks: Support customers and deliver projects while troubleshooting complex IT issues.
- Company: Join a leading MSP focused on the financial sector with a commitment to innovation.
- Benefits: Enjoy 25 days annual leave, health cash plan, gym membership, and training support.
- Other info: Great opportunities for professional growth and exciting social events.
- Why this job: Work remotely with cutting-edge technology and a talented team in a dynamic environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and Microsoft AZ-104 certification preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are supporting a MSP specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding ourselves to a high standard across reliability, security, and customer experience.
They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.
They are seeking an experienced, customer-focused IT engineer to join our night shift service desk team. Day-to-day, you'll split your time between customer environment support, project delivery, and documentation.
Strong written and verbal communication skills are essential, as is a collaborative mindset and a commitment to building lasting client relationships.
Reporting to the Service Desk Manager as part of a four-person engineering team, you will:
- Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds
- Spot opportunities where additional services could genuinely benefit customers and flag these to account management
They're looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally.
Experience supporting complex IT environments.
Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware, Active Directory, Exchange (Online and/or on premises), Intune, Conditional Access, Storage/SAN.
25 days annual leave (excluding UK Bank Holidays) ~ Health cash plan ~ Gym membership ~ Social events ~ Training and certification support ~ Pension scheme ~ High street retailer discounts ~ Employee benefits hub.
Service Desk Engineer - Night in London employer: Nextech
As a Service Desk Engineer at our remote night shift team, you will thrive in a dynamic work culture that prioritises professional growth and employee well-being. With access to cutting-edge technologies and a commitment to excellence, we offer 25 days of annual leave, health cash plans, gym memberships, and extensive training support, ensuring you have the resources to excel in your role while enjoying a balanced lifestyle. Join us to be part of a collaborative environment where your contributions directly impact our clients' success in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - Night in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech!
✨Direct Apply to Nextech
Let's not forget to apply directly through the Nextech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer - Night in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
