Job Description
Service Desk Engineer
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Work Model: Remote
Salary: £40k - £45k (Depending on experience to date)
Time/Shifts: Between Monday to Friday OR Saturday to Monday
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About the Role
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A great opportunity for an experienced, customer-focused Senior Service Desk Engineer to join a growing MSP supporting a mix of on-premises and Azure customer environments.
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As Senior Service Desk Engineer, you'll need a genuine passion for problem-solving and a customer-first mindset, comfortable balancing hands-on troubleshooting with longer-term project and delivery work. This is a varied role - some days you'll be deep in a live incident, others you'll be documenting fixes or helping plan a customer deployment.
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You'll act as a key point of contact on the service desk, handling critical tickets, escalations and change requests. Strong written and verbal communication is essential, along with a collaborative approach - you'll be working closely with the wider support team and helping strengthen relationships with customers.
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Key Responsibilities
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Reporting to the Service Desk Manager, as part of a four-person engineering team, the Senior Service Desk Engineer will:
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- Act as technical point of contact for incidents and service requests
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- Own major incidents end-to-end across Azure and on-prem infrastructure, from triage through resolution and post-incident review
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- Investigate root causes of recurring or high impact issues and deliver permanent fixes, not workarounds
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- Review and implement customer environment changes, including acting as technical reviewer for changes raised by colleagues
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- Maintain documentation, runbooks and knowledge base articles to cut down repeat escalations and upskill the team
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- Spot opportunities to expand services for customers and flag these to account management, a key part of the Senior Service Desk Engineer's remit
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Required for the Senior Service Desk Engineer role:
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- Microsoft AZ-104 certification
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- VMware Certified Professional is desirable
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- 4+ years' experience in a similar role
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- Extensive experience in Azure, VMware, Active Directory, Exchange, Intune, Conditional Access, and Storage/SAN
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We're excited to hear from candidates ready to step into this Senior Service Desk Engineer position - if you're a driven Senior Service Desk Engineer looking for your next challenge with a growing MSP, we'd love to hear from you.
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Apply now to become our next Senior Service Desk Engineer!
Service Desk Engineer in London employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
