Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to a diverse client base.
- Company: Growing Managed Service Provider in Northampton with a dynamic team.
- Benefits: Competitive salary, benefits package, and opportunities for skill development.
- Other info: Great career growth potential in a supportive team atmosphere.
- Why this job: Join a fast-paced environment and take ownership of exciting tech challenges.
- Qualifications: Proven IT support experience and strong troubleshooting skills.
The predicted salary is between 34000 - 34000 £ per year.
We're working with a growing Managed Service Provider (MSP) based in Northampton, looking to add a new IT Support Technician to their expanding team. This is a great opportunity for someone with proven support experience who enjoys a varied role, taking ownership of issues and working across both 1st and 2nd line support in a fast-paced environment.
The Role: You'll provide a mix of 1st and 2nd line support to a broad client base, handling everything from user issues through to more complex technical troubleshooting, with opportunities to further develop your technical skillset.
Key Responsibilities:
- Provide 1st and 2nd line support via phone, email, and remote tools
- Troubleshoot and resolve a wide range of IT issues across user and infrastructure environments
- Manage and prioritise support tickets in line with SLAs
- Support Microsoft 365, Windows environments, and Active Directory
- Assist with server, network, and infrastructure-related issues
- Monitor backups and security tools, escalating where required
- Support hardware builds, installs, and configurations
- Maintain clear documentation and ticket updates
IT Support Technician employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or troubleshooting scenarios, don’t hesitate to share them during interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the IT Support Technician. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how you've tackled both 1st and 2nd line issues, so don’t hold back on those examples!
Showcase Your Skills: In your application, mention specific tools and technologies you’ve worked with, like Microsoft 365 or Active Directory. This helps us see that you’re a great fit for the role right off the bat.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re interested in the role and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As an IT Support Technician, you'll be dealing with users who may not be tech-savvy. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for managing support tickets. Be prepared to discuss how you prioritise tasks and manage time effectively to meet these SLAs. This shows that you can handle the fast-paced environment they’re looking for.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of issues you’ll be handling, and opportunities for professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.