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- Tasks: Provide 2nd Line technical support and mentor junior staff in a dynamic environment.
- Company: Join a growing Managed Service Provider (MSP) based in Leeds, focused on collaboration.
- Benefits: Enjoy a competitive salary, ongoing training, and a friendly team atmosphere.
- Why this job: This role offers hands-on experience, career progression, and the chance to solve real-world tech challenges.
- Qualifications: Experience in 2nd Line Support, strong knowledge of Windows Server, and mentoring skills are essential.
- Other info: Local travel may be required; a full UK driving license is needed.
The predicted salary is between 22000 - 28000 £ per year.
Job Description
Technical Support Engineer / Senior Support – Leeds – £26,000 – £32,000 DOE
Location: Leeds, West YorkshireSalary: £26,000 – £32,000 per annum (Depending on Experience)Job Type: Full-Time, PermanentIndustry: Managed Service Provider (MSP)
Are you a hands-on IT professional looking to take the next step in your technical career? Do you enjoy solving complex technical problems and mentoring junior colleagues? Join a growing, locally focused MSP in Leeds and be part of a collaborative and forward-thinking team.
About the Role
As a Technical Support Engineer, you'll play a key role in delivering outstanding 2nd Line Support to a broad range of clients across the West Yorkshire area. This is a hands-on role, ideal for someone who thrives in a dynamic environment and enjoys sharing their knowledge with others. You'll work closely with our 1st Line team, offering mentorship and guidance, while also handling escalated technical issues and contributing to project work.
What You'll Be Doing
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Provide 2nd Line technical support via phone, email, and remote tools
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Troubleshoot and resolve issues across Windows Server, Office 365, networking, and endpoint devices
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Support on-site client visits when required
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Assist with onboarding and training of junior support staff
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Work closely with senior engineers on escalations and project deployments
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Maintain documentation and contribute to continuous service improvement
What We're Looking For
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Proven experience in a 2nd Line Support role, ideally within an MSP environment
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Strong knowledge of Windows Server, Active Directory, Office 365, networking fundamentals, and desktop support
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Experience mentoring or guiding junior staff is a big plus
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Excellent communication and problem-solving skills
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Full UK driving license (some local travel may be required)
What We Offer
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Competitive salary of £26,000 – £32,000 depending on experience
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Friendly, close-knit team environment
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Ongoing training and professional development opportunities
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Varied client base and plenty of technical challenges
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Clear path for career progression within a growing business
Please apply below with an up-to-date version of your CV and we will be in touch right away!
IT Support Engineer Senior Support employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Senior Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous mentoring or training experience you have. Since the role involves guiding junior staff, sharing examples of how you've successfully supported others can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've solved complex technical issues. This will showcase your problem-solving skills and ability to thrive in a dynamic environment, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT Support Engineer Senior Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line Support, particularly within an MSP environment. Emphasise your technical skills with Windows Server, Active Directory, and Office 365, as well as any mentoring experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues and supported junior staff in the past.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your ability to convey complex technical information clearly. Use examples from your previous roles where effective communication made a difference.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nextech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and Office 365. Bring specific examples of how you've resolved complex technical issues in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Mentorship Experience
Since the role involves mentoring junior staff, highlight any previous experience you have in guiding or training others. Share anecdotes that illustrate your ability to communicate effectively and support team members.
✨Demonstrate Problem-Solving Abilities
Prepare to answer situational questions that assess your problem-solving skills. Think of scenarios where you successfully troubleshot a challenging issue and be ready to explain your thought process during those situations.
✨Research the Company Culture
Understand the values and culture of the Managed Service Provider. Be ready to discuss why you want to work there specifically and how you can contribute to their collaborative and forward-thinking environment.
