At a Glance
- Tasks: Provide top-notch IT support and troubleshoot a variety of technologies.
- Company: Join a friendly, fast-growing tech team in Bromsgrove.
- Benefits: Earn £30,000, enjoy hybrid working, and receive paid certifications.
- Other info: Work in a supportive environment with a focus on skill development.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Enthusiasm for IT and basic knowledge of support systems.
The predicted salary is between 30000 - 30000 £ per year.
Location: Bromsgrove (Hybrid Working)
Salary: £30,000 + Paid Certifications
Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career.
The Role
You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:
- Windows 10/11
- Windows Server
- Microsoft 365 (Teams, Exchange, SharePoint)
- Networking (DNS, DHCP, firewalls, switches, VPNs)
- VMware Virtualisation
- Azure cloud services
- Hardware troubleshooting device configuration
- General IT support, ticket management, and customer communication
This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment.
What You'll Be Doing
Resolving user issues across desktops, servers, cloud and network environments. Supporting the second and third line engineers in technical issues and projects when required. Monitoring systems, escalating issues as necessary.
IT Support Engineer employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend tech meetups or online webinars related to IT support. It's a great way to meet people in the industry and might just lead you to your next job opportunity.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in Windows, Azure, or networking. This can really make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support scenarios. Role-playing with a friend can help you articulate your thought process and problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our supportive team. Plus, it shows you're genuinely interested in the role!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Support Engineer role. We want to see how your background aligns with the technologies mentioned in the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about working with us and how you can contribute to our team.
Showcase Your Technical Skills:When filling out your application, be sure to mention specific technologies you’ve worked with, like Windows Server or Azure cloud services. We love seeing candidates who are hands-on and ready to tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nextech
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like Windows 10/11 and Microsoft 365. Being able to discuss your experience with these tools will show that you're not just a good fit, but also genuinely interested in the role.
✨Showcase Problem-Solving Skills
Prepare some examples of how you've resolved IT issues in the past. Think about specific challenges you've faced and how you tackled them. This will demonstrate your ability to handle the kind of 1st/2nd line support they'll expect from you.
✨Ask Smart Questions
Come prepared with questions about the team and the technologies they use. Asking about their approach to customer communication or how they handle ticket management can show your enthusiasm and help you gauge if the company is the right fit for you.
✨Emphasise Your Willingness to Learn
Since this role offers paid certifications, highlight your eagerness to develop your skills further. Talk about any relevant courses or certifications you’re interested in pursuing, and how they align with your career goals in IT support.
