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- Tasks: Lead and manage a team of HVAC technicians while ensuring top-notch customer service.
- Company: Join Nextech, America's largest HVAC/R service provider with a stellar reputation.
- Benefits: Enjoy excellent health insurance, 401k matching, paid holidays, and generous vacation time.
- Why this job: Elevate your career in a supportive environment focused on quality and integrity.
- Qualifications: 5 years of HVAC experience and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced industry.
The predicted salary is between 60000 - 84000 £ per year.
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we have built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team.
The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.
What Makes Nextech Different?
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualised pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Min Compensation USD $80,000.00/yr.
- Max Compensation USD $110,000.00/yr.
Responsibilities
- Recruiting and development of administration team
- Delivery of all company goals and metrics
- Provide customer satisfaction
- Dispatcher on-boarding
- Evaluate and perform annual reviews with Operations Manager approvals
- Review company reports and share with team
- Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's)
- Escalation point for callbacks
- Successfully promote company's image, appearance, and reputation
- Manage customer relationships for assigned area
- Maintain and communicate weekly activity schedule
- Ensure efficient and well-planned scheduling of all calls
- Ensure area meets or exceeds customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Bottom line accountability for assigned divisions
- Manage labor and material costs
- Support ASM and the development of technicians
- Deliver high level of customer service on a consistent basis
Qualifications
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC Management Experience
- Technical knowledge necessary to provide value to our technicians and customers
- Extremely high level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior role
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Strong attention to detail
Physical Requirements
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Able to sit at a computer for up to 8 hours
HVAC Regional Service Manager employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Regional Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As an RSM, you'll need to effectively manage teams and communicate with clients. Practice common interview questions and scenarios that showcase your leadership and problem-solving abilities.
✨Tip Number 3
Showcase your technical knowledge! Be ready to discuss your HVAC experience and how it can add value to Nextech. Highlight specific examples where you've successfully managed teams or improved customer satisfaction in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Nextech!
We think you need these skills to ace HVAC Regional Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HVAC Regional Service Manager role. Highlight your relevant experience, especially in managing teams and customer relationships, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the HVAC industry and how your values align with ours at Nextech. We love seeing candidates who share our commitment to quality and integrity.
Showcase Your Communication Skills: Since effective communication is key for this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional – we want to see how you can convey information effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Nextech
✨Know Your HVAC Stuff
Make sure you brush up on your technical knowledge related to HVAC systems. Be ready to discuss your past experiences and how they relate to the role of Regional Service Manager. This will show that you have the expertise needed to support your team effectively.
✨Showcase Your Leadership Skills
As a Regional Service Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on communication and development. Highlight any specific instances where your leadership made a difference in customer satisfaction or team performance.
✨Understand Nextech's Values
Familiarise yourself with Nextech's commitment to Quality, Value, and Integrity. Be prepared to discuss how these values resonate with your own work ethic and how you can contribute to maintaining these standards within the company.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company's culture, growth opportunities, and expectations for the Regional Service Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.