At a Glance
- Tasks: Lead and enhance service operations, focusing on stock management and client engagement.
- Company: Award-winning managed print and document solutions provider with a strong reputation.
- Benefits: Competitive salary, senior leadership role, and autonomy in shaping service operations.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Make a real impact by modernising service delivery in a stable, established company.
- Qualifications: Proven leadership in service teams and strong analytical skills.
The predicted salary is between 65000 - 75000 £ per year.
An established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex Base. This is a pivotal leadership role for a business with a 30-year heritage, thousands of clients across the UK, and a genuine reputation for service quality (backed by ISO 9001 and 14001 accreditation). The service delivery function is the engine room of that reputation, and they're looking for someone to lead it, sharpen it, and drive measurable commercial improvement across every part of it.
You'll lead the service desk and field engineering teams, own stock and asset control, tighten procurement and cost discipline, and turn operational data into decisions. If you're an operator who treats stock as a financial asset, reads a profitability report and acts on it, and builds high-performing, accountable teams. This isn't a report-production job. It's a role for someone who analyses, challenges and improves.
What you'll own:
- Service operations
- Stock & asset management
- Procurement & cost control
- Systems & reporting
- Warranty & profit recovery
- Client & commercial engagement
What we're looking for:
You'll likely come from a managed print, office technology, field service, or technical service environment, and you'll recognise the commercial mechanics of cost-per-page and contract profitability. What matters most is the mindset: structured, analytical, commercially sharp, and comfortable holding a team to account while developing it.
Essential:
- Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction
- Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset
- Procurement and cost-control experience with clear approval and audit discipline
- Confident with operational ERP/service systems (ECi / e-automate experience is a strong advantage) and genuinely data-literate - able to interrogate reports and act
- Commercially minded, with experience analysing service profitability and driving margin improvement
- Credible with senior client stakeholders
Desirable:
- Background in managed print services, copier/MFD, or office technology
- Familiarity with warranty recovery and consumable yield management
- Experience embedding preventative maintenance programmes
- Relevant continuous-improvement or quality-management exposure (ISO 9001/14001)
What's on offer:
£65,000 - £75,000 depending on experience - a genuinely competitive package for the region and a clear signal of how central this role is to the business. A senior leadership seat with real autonomy and ownership. An established, financially stable business with a strong client base and reputation. The chance to shape and modernise a service operation, not just maintain it. Horsham base with parking, within easy reach of Crawley, Reigate, Worthing and the wider West Sussex / Surrey area.
Head of Service Delivery in Horsham employer: Nextech
Join an established, award-winning managed print and document solutions provider as the Head of Service Delivery in West Sussex, where you will lead a pivotal service operation with a strong reputation for quality. Enjoy a competitive salary package, a senior leadership role with autonomy, and the opportunity to shape and modernise operations within a financially stable business. With a focus on employee growth and a collaborative work culture, this is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery in Horsham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the managed print and office technology sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its service delivery operations. Understand their challenges and think about how you can bring measurable improvements. Show them you’re not just another candidate; you’re the one who can lead their service desk and field engineering teams to success!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around stock management and cost control. Use specific examples from your past roles to demonstrate your analytical mindset and leadership skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step. Let’s get you into that senior leadership seat where you can really make an impact!
We think you need these skills to ace Head of Service Delivery in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service Delivery. Highlight your leadership experience, especially in service desk and field engineering teams, and showcase any relevant achievements in stock and asset management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your commercial mindset and how you've driven measurable improvements in past positions. Don't forget to show your enthusiasm for the company!
Showcase Your Data Skills:Since this role involves analysing operational data, make sure to highlight your data literacy. Provide examples of how you've used data to make decisions or improve service delivery in previous roles. We love a numbers-savvy candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Nextech
✨Know Your Numbers
Make sure you’re familiar with key metrics related to service delivery, stock management, and profitability. Be ready to discuss how you've used data to drive decisions in your previous roles. This will show that you understand the commercial mechanics of the position.
✨Showcase Leadership Experience
Prepare examples of how you've successfully led service desk or field engineering teams. Highlight specific instances where you improved SLA performance or customer satisfaction. This will demonstrate your capability to lead and develop high-performing teams.
✨Understand the Business
Research the company’s history, values, and reputation in the managed print and document solutions sector. Being able to speak about their ISO accreditations and how they impact service quality will show your genuine interest and alignment with their goals.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as stock control issues or procurement dilemmas. Prepare to discuss how you would approach these situations, showcasing your analytical mindset and problem-solving skills.
