At a Glance
- Tasks: Lead and motivate a team to deliver top-notch IT support.
- Company: Fast-paced IT support company in West Yorkshire.
- Benefits: Competitive salary, career growth, and supportive work culture.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Make a real difference by helping others and solving complex problems.
- Qualifications: Experience in IT support and leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Ready to lead from the front? We're a fast-moving IT support and solutions company, and we're looking for a sharp, motivated Helpdesk Team Lead / Manager to take ownership of our support function and drive it forward across West Yorkshire. If you're someone who loves solving problems and helping people grow, this one's for you.
What you'll be doing:
- Leading and motivating a team of helpdesk engineers to deliver outstanding first-class support
- Being the go-to escalation point for complex technical issues
- Setting the standard for response times, ticket quality, and customer satisfaction
- Coaching and developing your team through regular 1-to-1s and performance reviews
- Keeping a close eye on SLAs and KPIs - and knowing what to do when things need to shift
- Working closely with senior management to improve processes and tools
- Acting as a bridge between the helpdesk team and the wider business
What we're looking for:
- Proven experience in an IT helpdesk or technical support environment
- Previous team lead or supervisory experience (or ready to make that step up)
- A solid understanding of IT infrastructure, networking, and common support tooling
- Someone who stays calm under pressure
Helpdesk Team Lead / Manager - West Yorkshire employer: Nextech
Join a dynamic IT support and solutions company in West Yorkshire, where we prioritise employee growth and a collaborative work culture. As a Helpdesk Team Lead/Manager, you'll not only lead a passionate team but also benefit from ongoing professional development opportunities and a supportive environment that values innovation and excellence in customer service.
