1st Line IT Support Technician
Salary: £26,000-£30,000 per year
Location: Saffron Walden
Job Type: Full-time, Hybrid
About Us
Our client is a growing IT managed services business providing IT and infrastructure solutions to a range of customers.
We are looking for an enthusiastic 1st Line IT Support Technician to join the team and provide day-to-day technical support to customers.
Key Responsibilities
- Provide 1st line technical support via telephone, email and ticketing systems.
- Troubleshoot basic hardware, software and Windows issues.
- Support Microsoft 365 and user accounts.
- Assist with basic Active Directory and networking issues.
- Set up and configure laptops, desktops and peripherals.
- Manage and update support tickets.
- Escalate more complex issues to 2nd Line.
- Provide excellent customer service.
About You
We are open to entry-level candidates and those with some previous IT support experience or a foundation in IT.
You should have:
- An interest in developing a career in IT.
- Basic Windows and Microsoft 365 knowledge.
- Good general computer and troubleshooting skills.
- Strong communication and customer service skills.
- A willingness to learn and develop.
A full UK driving licence and access to a car is preferred.
What We Offer
- £26,000-£30,000 salary
- Hybrid working
- Clear progression into 2nd Line support
- Company pension
- Additional annual leave
- Company events
- On-site parking
- Paid overtime opportunities
- Funding towards IT certifications
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1st Line IT Support Technician in Essex employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
