Job Description
IT Support Engineer
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Location: Clacton-on-Sea
Salary: Up to £30,000
Type: Full-Time | Permanent
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A growing IT services provider based in Clacton-on-Sea is looking to hire a friendly and motivated 1st Line IT Support Engineer to join its expanding support team.
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This is an excellent opportunity for someone early in their IT career who is looking to build hands-on experience within a busy MSP environment, working with a wide range of technologies and clients.
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Key Responsibilities
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- Providing 1st line technical support via phone, email, and remote support tools
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- Logging and managing support tickets
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- Troubleshooting basic hardware, software, printer, and connectivity issues
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- Supporting Microsoft 365 users including password resets and mailbox support
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- Setting up laptops, desktops, and user accounts
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- Escalating more complex issues to senior engineers when required
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- Delivering excellent customer service to end users
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Skills & Experience
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- Previous IT support experience or IT qualification preferred
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- Basic understanding of Windows operating systems and Microsoft 365
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- Good communication and customer service skills
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- Eagerness to learn and develop technically
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- Ability to work well within a team environment
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- Full UK driving licence beneficial but not essential
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What's On Offer
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- Salary up to £30,000
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- Ongoing training and development
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- Clear progression opportunities into 2nd line support
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- Friendly and supportive team environment
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- Exposure to a variety of technologies and clients
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- Pension and holiday package
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Ideal for someone looking to grow their IT career within a supportive and fast-growing business.
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IT Support Engineer in Clacton-on-Sea employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
