At a Glance
- Tasks: Support users, analyse data, and improve business systems with innovative tech.
- Company: Join a dynamic team in a growing IT environment.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Collaborative culture with opportunities to work on exciting projects.
- Why this job: Make a real impact by enhancing systems and processes through data-driven insights.
- Qualifications: Experience in IT support and a passion for data analysis.
The predicted salary is between 32000 - 32000 £ per year.
We are seeking a proactive and technically minded IT Systems Analyst to join our growing team. This is a varied role that combines IT support, business systems administration, data analysis, and continuous improvement. You will act as a key link between users, business stakeholders, and external development partners, ensuring our systems operate effectively while identifying opportunities to improve processes, reporting, and business performance through better use of technology and data. The ideal candidate will have a strong foundation in 1st and 2nd Line IT Support alongside a genuine interest in data, reporting, and digital transformation. You do not need to be a developer, but you should be comfortable working with data, analysing business processes, and helping shape system enhancements.
Key Responsibilities
- IT Support & Systems Administration
- Provide 1st and 2nd Line support for users across hardware, software, networking, and business applications.
- Support Microsoft 365 including Outlook, Teams, SharePoint, and OneDrive.
- Troubleshoot desktop, laptop, printer, and mobile device issues.
- Assist with user account administration, permissions, and onboarding activities.
- Support network connectivity and basic infrastructure troubleshooting.
- Maintain IT documentation, procedures, and knowledge base articles.
- Data Analysis & Business Improvement
- Analyse business data to identify trends, inefficiencies, and opportunities for improvement.
- Create and maintain reports, dashboards, and spreadsheets to support business decision-making.
- Transform complex data sets into meaningful insights and actionable recommendations.
- Support data cleansing, validation, and migration activities.
- Use Excel and reporting tools to automate manual processes and improve operational efficiency.
- Business Systems & Application Support
- Investigate system issues and coordinate resolutions with third-party suppliers and development partners.
- Assist with system upgrades, testing, and user acceptance activities.
- Gather feedback from users to identify opportunities for system improvements.
Skills & Experience
- Essential Experience providing 1st and 2nd Line IT Support.
- Strong knowledge of Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive.
- Good understanding of Windows operating systems and desktop support.
- Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
- Strong Excel skills including Pivot Tables, Lookups, data manipulation, and reporting.
- Excellent analytical and problem-solving abilities.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organisational skills with the ability to manage multiple priorities.
- Desirable Experience with Power BI, Power Query, or similar reporting tools.
- Exposure to SQL or database querying.
- Experience supporting ERP, CRM, or business systems.
- Understanding of business process mapping and continuous improvement.
- Experience working with outsourced development teams or third-party software providers.
- Knowledge of Power Automate or workflow automation tools.
If you think this could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV!
IT Systems Analyst in Cannock employer: Nextech
Join our dynamic team in Cannock as an IT Systems Analyst, where you'll enjoy a collaborative work culture that prioritises employee growth and development. We offer competitive salaries, comprehensive benefits, and opportunities to engage in meaningful projects that drive digital transformation and business improvement. With a focus on innovation and continuous learning, you'll be empowered to make a real impact while working in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Analyst in Cannock
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support and data analysis. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your IT support experience and data analysis capabilities. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Systems Analyst in Cannock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd Line IT Support, as well as your skills with Microsoft 365. We want to see how your background aligns with the role of IT Systems Analyst, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about data analysis and digital transformation. We love seeing candidates who can connect their personal interests with our mission, so let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues or improved processes in the past. We’re looking for proactive thinkers who can analyse data and suggest enhancements, so share those success stories that demonstrate your analytical prowess!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd Line IT Support skills. Be ready to discuss your experience with Microsoft 365, especially Outlook, Teams, and SharePoint. They’ll likely ask you about troubleshooting common issues, so have some examples ready!
✨Show Off Your Data Skills
Since this role involves a lot of data analysis, be prepared to talk about how you've used Excel for reporting and data manipulation. Bring examples of dashboards or reports you've created, and be ready to explain how they helped improve business processes.
✨Communicate Like a Pro
You’ll need to bridge the gap between technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. Think of scenarios where you’ve successfully communicated with different teams and how that led to better outcomes.
✨Be Ready to Discuss Continuous Improvement
This role is all about identifying opportunities for improvement. Prepare to share specific instances where you’ve analysed data to find inefficiencies and how you proposed solutions. Highlight your understanding of business process mapping and any tools you’ve used.
