IT Support Engineer
Location: Aylesbury, Buckinghamshire
Salary: Up to £34,000
Set-up: Hybrid Working
The Opportunity
We're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure.
You’ll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.
Responsibilities
- Providing 1st and 2nd Line technical support to a range of users and clients
- Troubleshooting hardware, software, and network-related issues
- Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint
- Managing users through Active Directory and Azure/Entra ID
- Assisting with laptop/desktop builds, installations, and deployments
- Escalating complex issues where required while maintaining ownership throughout
- Supporting basic networking issues including switches, routers, and Wi-Fi connectivity
- Participating in occasional client site visits for support and project work
- Maintaining accurate ticket updates and documentation within the service desk system
- Delivering excellent customer service and communication at all levels
Skills & Experience Required
- Previous experience within a 1st/2nd Line Support or IT Support Engineer position
- Strong troubleshooting skills across Windows environments
Experience supporting:
- Microsoft 365
- Active Directory
- Azure/Entra ID
- Windows 10/11
- Basic networking
- Experience working within an MSP or fast-paced support environment is highly desirable
- Strong communication and customer-facing skills
- Full UK driving licence preferred due to occasional site visits
What's on Offer
- Salary up to £34,000
- Hybrid working arrangement
- Discounted gym membership
- Eligibility to participate in the company share scheme after 12 months of service
- Exposure to a wide variety of technologies and environments
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Opportunity to gain project exposure alongside support responsibilities
If you're looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we'd love to hear from you.
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IT Support Engineer in Aylesbury employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
