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- Tasks: Provide advanced support and solve complex IT issues for clients in hospitality and events.
- Company: Fast-growing Managed Service Provider with a strong reputation for quality service.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Opportunity to mentor junior engineers and lead exciting projects.
- Why this job: Join a dynamic team and make a real impact on client operations.
- Qualifications: Experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 48000 - 48000 £ per year.
Location: Milton Keynes
Salary: Up to £48,000
Type: Full-time, Permanent
We're working with a fast-growing Managed Service Provider that specialises in delivering IT solutions to clients across the hospitality and events sector. With an expanding client base and a strong reputation for high-quality service, they are now looking to bring in an experienced 3rd Line Engineer to support their continued growth.
Key Responsibilities:
- Provide advanced 3rd line support to a range of external clients, both remotely and client-facing
- Act as the technical escalation point for complex infrastructure, networking, and cloud-related issues
- Take ownership of incidents through to resolution, ensuring minimal disruption to client operations
- Work directly with clients, building strong relationships and delivering a high standard of service
- Support the planning, design, and implementation of core infrastructure and cloud projects (particularly Azure migrations and deployments)
- Lead on technical project delivery where required, ensuring work is completed on time and to a high standard
- Produce and maintain clear technical documentation for client environments and internal processes
- Assist in mentoring and supporting 1st/2nd line engineers
3rd Line Support Engineer employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with complex infrastructure and cloud projects. Real-life examples will make you stand out.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. We recommend checking out our website for tailored job listings that match your skills as a 3rd Line Support Engineer.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. Plus, it shows your enthusiasm for the role and your commitment to providing high-quality service.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 3rd line support and any relevant projects you've worked on. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. We love seeing enthusiasm, so let your personality come through!
Showcase Your Technical Skills: Since this role involves complex infrastructure and cloud-related issues, make sure to highlight your technical expertise. Mention specific technologies you’ve worked with, especially around Azure migrations and deployments, as that’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around infrastructure, networking, and cloud solutions like Azure. Be prepared to discuss specific scenarios where you've solved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Client Interaction Skills
Since the role involves direct client interaction, think of examples where you've built strong relationships with clients. Highlight how you’ve managed expectations and delivered high-quality service, as this will demonstrate your ability to handle client-facing situations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. Practice articulating how you would take ownership of incidents and lead technical project delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Bring Documentation Samples
As producing clear technical documentation is part of the job, consider bringing samples of documentation you've created in the past. This can include incident reports or project plans, which will showcase your attention to detail and organisational skills.