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For Companies At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist with IT projects.
- Company: Join a growing technical support team in West Sussex, focused on user satisfaction.
- Benefits: Competitive salary up to £35,000 and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts who thrive in a dynamic environment with diverse challenges.
- Qualifications: 2+ years in IT support, knowledge of Windows, Microsoft 365, and networking essentials.
- Other info: Occasional travel to client sites may be required.
The predicted salary is between 28000 - 42000 £ per year.
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE)
Are you an experienced 2nd Line IT Support Engineer looking for your next career move?
Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.
About the Role
We\’re seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You\’ll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.
This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.
Key Responsibilities
- Provide 2nd line technical support to end-users (onsite and remote)
- Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
- Escalate complex issues to 3rd line / specialist teams where appropriate
- Configure and install hardware, software, and peripherals
- Manage user accounts, permissions, and access in Active Directory / Microsoft 365
- Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
- Document suppor…
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2nd Line IT Support employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support
✨Tip Number 1
Make sure to brush up on your technical skills, especially in Windows 10/11 and Microsoft 365. Being able to demonstrate your knowledge during the interview will show that you're ready for the challenges of a 2nd Line IT Support role.
✨Tip Number 2
Familiarise yourself with common troubleshooting scenarios related to desktops, servers, and networks. Prepare to discuss specific examples from your past experience where you successfully resolved complex issues.
✨Tip Number 3
Highlight your customer service skills during the interview. Since this role involves direct interaction with users, showcasing your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 4
If you have experience with cloud technologies like Azure, be sure to mention it. This is increasingly important in IT support roles, and demonstrating your familiarity can give you an edge in the selection process.
We think you need these skills to ace 2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your 2nd line support skills. Include specific examples of troubleshooting and resolving technical issues, as well as any experience with Windows 10/11, Microsoft 365, and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention your experience with network infrastructure and cloud technologies, and explain why you are excited about the opportunity to work in a fast-paced environment.
Highlight Key Skills: In your application, emphasise your strong troubleshooting skills and ability to work under pressure. Make sure to mention your communication and customer service skills, as these are crucial for a role that involves supporting end-users.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important in an IT support role.
How to prepare for a job interview at Nextech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Practice explaining your thought process when diagnosing and resolving complex IT issues, as this will show your methodical approach under pressure.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, focus on articulating your ideas clearly and concisely. Use examples from your previous roles to illustrate how you’ve effectively communicated with users and team members.
✨Prepare for Questions on Cloud Technologies
Since familiarity with cloud technologies is a requirement, brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss any relevant projects or experiences you have had with these platforms, as it will show your readiness for the role.
