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- Tasks: Provide on-site and remote IT support, troubleshoot issues, and maintain network infrastructure.
- Company: Join a forward-thinking Managed Service Provider (MSP) in Bromsgrove.
- Benefits: Enjoy a competitive salary, paid training, regular pay reviews, and a great working environment.
- Why this job: Work directly with clients, enhance your technical skills, and tackle exciting challenges in tech.
- Qualifications: Experience in IT support roles, knowledge of Windows, Microsoft 365, and basic networking required.
- Other info: This is a field-based role with opportunities for career growth.
The predicted salary is between 28000 - 42000 £ per year.
Job Title: Field IT Support Engineer – MSPLocation: BromsgroveSalary: Up to £35,000 (DOE)Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support?
If you\’re looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands‑on technical support. The role combines 2nd line support, desktop support, and network troubleshooting.
Key Responsibilities
- Provide on-site and remote IT support (2nd line) for a wide range of clients
- Diagnose, troubleshoot, and resolve hardware, software, and network issues
- Install, configure, and support desktops, laptops, printers, and peripherals
- Support and maintain network infrastructure (routers, switches, firewalls, Wi‑Fi)
- Assist with Microsoft 365, Azure and cloud solutions
Skills and Experience Required
- Experience in an IT Support En…
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2nd Line Field Engineer employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and Azure. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. This can set you apart from other candidates, as it demonstrates your understanding of the unique challenges and workflows in this type of setting.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully diagnosed and resolved IT issues. Having specific examples ready will help you illustrate your problem-solving skills and technical expertise during the interview.
✨Tip Number 4
Show enthusiasm for client interaction and support. Since this role involves working directly with clients, expressing your passion for helping others and providing excellent service can make a positive impression on the hiring team.
We think you need these skills to ace 2nd Line Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd line roles. Emphasise any work you've done with Managed Service Providers and your familiarity with Windows 10/11, Microsoft 365, and networking.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to troubleshoot technical issues. Mention specific examples of how you've successfully resolved problems in previous roles, especially in client-facing situations.
Highlight Relevant Skills: In your application, clearly list your technical skills related to the job description, such as experience with Microsoft 365, Azure, and network infrastructure. This will help demonstrate that you meet the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Nextech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and networking. Bring examples of past troubleshooting scenarios where you successfully resolved issues, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Research the Managed Service Provider (MSP) you're interviewing with. Understanding their values and work environment can help you tailor your responses and show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice answering scenario-based questions where you might need to troubleshoot a specific IT issue, as this will highlight your critical thinking skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the types of clients you'll be working with or the tools and technologies they use, which shows your genuine interest in the position.
