At a Glance
- Tasks: Provide 2nd line support, troubleshoot issues, and work on exciting IT projects.
- Company: Established Managed IT Service Provider with a loyal client base.
- Benefits: Competitive salary, private healthcare, and hands-on project experience.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in technical support and a passion for problem-solving.
The predicted salary is between 35000 - 35000 £ per year.
Location: Sevenoaks, Kent (Office Based)
Salary: £35,000 per annum
Benefits: Private healthcare
Our client is a well-established Managed IT Service Provider based in Kent, supporting a loyal client base across South-East London and the South-East. As they continue to grow, they're looking for a 2nd Line Service Desk Engineer to join their support team, working closely with 1st Line and reporting into the Technical Services Manager.
This is a great opportunity for someone who enjoys variety - from day-to-day troubleshooting and customer support through to hands-on project work such as infrastructure refreshes, migrations, and virtualisation.
The Role:
- Provide 2nd line technical support for customers' hardware and software, resolving issues escalated from 1st Line
- Answer customer calls and log support tickets when other resources are stretched
- Respond to alerts from monitoring systems to deliver proactive maintenance and support
- Support and mentor 1st Line Engineers with ticket escalations and queries
- Create and maintain detailed documentation of client environments and processes
- Provide on-site support and install/maintain equipment at client sites when required
- Work on projects such as infrastructure refreshes, disaster recovery, migrations, and virtualisation, both remotely and on-site
2nd Line Engineer employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
