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- Tasks: Provide top-notch technical support and ensure clients' IT systems run smoothly.
- Company: Dynamic tech company in Newcastle with a customer-focused approach.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Enjoy regular team-building activities and opportunities for career progression.
- Why this job: Join a collaborative team and make a real difference in clients' IT experiences.
- Qualifications: Experience in MSP or customer-centric support, strong communication skills, and knowledge of Microsoft technologies.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Skill requirements:
- MSP experience or a customer centric environment providing support.
- Excellent verbal and written communication skills.
- Active Directory and GPO administration.
- Exchange & Intune administration.
- Excellent experience with Microsoft technologies.
- Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations.
- Firewall Implementations - Fortigate/Cisco/Sonicwall/Watchguard.
- Backup Solutions - Azure/Veeam.
- Virtualisation - Hyper-V, VMware, AVD, RDS.
- In-depth Knowledge of O365 suite & MFA.
- Able to answer general Networking questions.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and collaborative work environment.
- Regular team-building activities and social events.
- The chance to work with a diverse team.
Technical Support Engineer - Newcastle employer: Nextech Group
Contact Detail:
Nextech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs or customer-centric roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft technologies and your knowledge of networking. Real-life examples can make you stand out!
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It gives us a better sense of your enthusiasm and commitment to becoming a part of our supportive environment.
We think you need these skills to ace Technical Support Engineer - Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Microsoft technologies and any relevant MSP or customer-centric support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team in Newcastle. Be sure to mention specific experiences that relate to the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nextech Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking concepts, and the specific tools mentioned in the job description. Being able to discuss your experience with Active Directory, Exchange, and firewall implementations will show that you're not just familiar but truly capable.
✨Showcase Your Customer Focus
Since this role is all about providing top-notch support, be ready to share examples of how you've successfully handled customer issues in the past. Highlight your communication skills and how you ensure clients feel valued and understood during technical challenges.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few challenging situations you've encountered in previous roles and how you resolved them. This will help you illustrate your technical expertise and customer service approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the company’s approach to professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.