At a Glance
- Tasks: Provide 2nd line support, troubleshoot issues, and work on exciting IT projects.
- Company: Established Managed IT Service Provider with a loyal client base.
- Benefits: Competitive salary, private healthcare, and generous annual leave.
- Other info: Opportunity for career growth and hands-on project involvement.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 18 months experience in an MSP environment and strong technical knowledge.
The predicted salary is between 35000 - 35000 £ per year.
Location: Sevenoaks, Kent (Office Based)
Salary: £35,000 per annum
Benefits: Private healthcare
Our client is a well-established Managed IT Service Provider based in Kent, supporting a loyal client base across South-East London and the South-East. As they continue to grow, they are looking for a 2nd Line Service Desk Engineer to join their support team, working closely with 1st Line and reporting into the Technical Services Manager. This is a great opportunity for someone who enjoys variety - from day-to-day troubleshooting and customer support through to hands-on project work such as infrastructure refreshes, migrations, and virtualisation.
The Role
- Provide 2nd line technical support for customers' hardware and software, resolving issues escalated from 1st Line
- Answer customer calls and log support tickets when other resources are stretched
- Respond to alerts from monitoring systems to deliver proactive maintenance and support
- Support and mentor 1st Line Engineers with ticket escalations and queries
- Create and maintain detailed documentation of client environments and processes
- Provide on-site support and install/maintain equipment at client sites when required
- Work on projects such as infrastructure refreshes, disaster recovery, migrations, and virtualisation, both remotely and on-site
What We're Looking For
- A minimum of 18 months' experience within an MSP environment
- Excellent understanding of Windows Desktop & Server environments
- Proven knowledge of Microsoft 365 & Entra ID
- Previous exposure to Intune managed devices
- Proven understanding of networking concepts (DNS, DHCP) and hardware (routers, switches, firewalls, APs)
- Good understanding of mobile device troubleshooting (iPhone & Android)
- Familiarity with RMM, NGAV, MDR & email security platforms
- Excellent phone manner and customer service skills, with the ability to explain technical issues clearly
- Excellent written & spoken English
- A full, clean UK driving licence and ability to travel to client sites as required
No formal IT qualifications required, quality of experience is what counts.
What's On Offer
- £30,000 - £35,000 per annum
- 25 days annual leave
- Private healthcare
2nd Line Engineer in Sevenoaks employer: Nextech Group
As a well-established Managed IT Service Provider in Kent, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. With a focus on employee growth, we offer opportunities for hands-on project work and mentorship, alongside competitive benefits like private healthcare and generous annual leave. Join us in Sevenoaks, where your contributions will directly impact our loyal client base and help shape the future of our services.
