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For Companies At a Glance
- Tasks: Lead service desk and engineering teams to ensure top-notch client service.
- Company: Established Managed Services provider in the heart of London.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Be a key player in enhancing service delivery and operational efficiency.
- Qualifications: Experience in service operations and strong leadership skills required.
- Other info: Dynamic work environment with a focus on client satisfaction and team development.
The predicted salary is between 45000 - 50000 £ per year.
An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients. This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset. You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service.
Key Responsibilities
- Lead and develop the service desk and field engineering teams.
- Ensure all client service requests are prioritised and resolved within agreed SLAs.
- Drive accountability, ownership and high performance across the service function.
- Implement structure...
Service & Operations Manager employer: Nextech Group
Contact Detail:
Nextech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service & Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their Managed Print Services division inside out, so you can showcase how your experience aligns with their needs. We want you to impress them with your knowledge!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams to success, improved service delivery, or tackled operational challenges. We all love a good story, and this will help you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that Service & Operations Manager role!
We think you need these skills to ace Service & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Operations Manager role. Highlight your experience in managing teams and improving service delivery, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and driven operational efficiency in the past. We love a good story that showcases your achievements!
Showcase Your Data-Driven Mindset: Since this role requires a data-driven approach, make sure to mention any relevant metrics or KPIs you've worked with. We want to see how you've used data to improve service performance and client satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at Nextech Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the Managed Print Services division and its operational challenges. Research the company’s current service delivery methods and think about how your experience can enhance their operations.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership style and how you've successfully managed teams in the past. Be ready to discuss specific situations where you drove accountability and improved performance within a service function.
✨Be Data-Driven
Since this role requires a data-driven mindset, come prepared with metrics or KPIs from your previous roles that highlight your impact on service performance and operational efficiency. This will show that you can back up your claims with solid evidence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their current challenges in service delivery or how they measure success in their operations. This shows you're genuinely interested and engaged.