At a Glance
- Tasks: Provide expert IT support and manage projects in a dynamic educational environment.
- Company: Join a forward-thinking college with a focus on technology and innovation.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with exciting projects and career advancement opportunities.
- Why this job: Make a real difference in the education sector while developing your IT skills.
- Qualifications: 3+ years of IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
New Role! IT, Education sector
Department: IT Services
Reporting To: Group Director of IT Services
Hours: 37 hours per week, shift-based
Purpose of the role: To provide expert 3rd line support for systems, servers, and networking infrastructure - including Mac environments and telephony - and to act as the primary escalation point for 1st and 2nd line IT staff.
Key Responsibilities:
- Infrastructure & End User Support: Maintain and support the college network, including PCs, thin clients, interactive whiteboards, printers, Apple Macs, IP telephones, and physical infrastructure. Investigate and resolve hardware and software issues on both PC and Mac platforms using appropriate logging and diagnostic tools. Manage network patching to wall sockets and switch cabinets in line with best practice. Support staff and students with college Wi-Fi networks.
- Incident & Ticket Management: Log, own, and manage incidents through to resolution, keeping users informed of progress throughout. Reassign or escalate tickets to senior staff where appropriate, ensuring timely resolution. Provide cover for the IT Service Desk and other Systems Engineers when required.
- Systems Administration: Support and administer Office 365 for staff and students. Deploy and manage software on PCs and Macs using SCCM and Jamf Pro. Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones. Support all printing and copying devices, including consumable management.
- Projects & Collaboration: Manage your own projects end-to-end, liaising with end users at all levels, external providers, and internal support teams. Assist with IT equipment relocations across campus. Participate in college-wide projects and contribute to continuous improvement.
Essential Requirements:
- Technical Skills: Windows 10 installation & troubleshooting, Office 365 administration, PC hardware support, IP telephony (hardware & software), Interactive whiteboards / smartboards, SCCM and/or Jamf Pro.
- Minimum 3 years' hands-on IT support experience.
- Educated to GCSE level or equivalent.
- Experience with call logging / ticketing systems.
- Excellent communication skills, including with non-technical users.
- Self-motivated and capable of independent working.
- Comfortable working flexibly as part of a team.
Working hours: Core hours of support run Monday to Friday, 08:00-17:30, with two standard shift patterns: Early Shift 08:00 -16:00, Late Shift 09:30 -17:30, Evening (Rota) 11:00 - 19:00 or 13:00 -21:00 (Tuesdays & Thursdays). Evening cover is provided on a rota basis. Under exceptional circumstances, hours may be varied following consultation with the post holder. Working at other campuses may also be required from time to time.
Senior IT Engineer in Romford employer: Nextech Group
As a Senior IT Engineer in the education sector, you will join a dynamic and supportive team dedicated to enhancing the learning experience through technology. Our commitment to employee growth is reflected in our continuous training opportunities and collaborative work culture, where your expertise will be valued and your contributions recognised. Located in a vibrant educational environment, we offer a unique chance to make a meaningful impact while enjoying a flexible work schedule and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer in Romford
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT sector, especially those in education. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and being ready to discuss real-life scenarios. We want to see how you tackle problems, so have some examples up your sleeve!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key, especially when dealing with non-technical users. Make sure to highlight your ability to explain complex issues in simple terms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Engineer in Romford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with Windows 10, Office 365, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT in the education sector and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Nextech Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10, Office 365, and IP telephony. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just familiar with the systems but can also handle real-world issues.
✨Showcase Your Communication Skills
Since you'll be working with both technical and non-technical users, practice explaining complex IT concepts in simple terms. During the interview, demonstrate your ability to communicate effectively by using clear examples of how you've helped others understand tech-related problems.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific incidents or projects. Think about past experiences where you managed a project from start to finish or resolved a tricky support ticket. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the college's values and mission. Be prepared to discuss how your personal values align with theirs. Showing that you understand their culture and are excited about contributing to it can set you apart from other candidates.
