Senior 3rd Line Service Desk Engineer - Reigate

Senior 3rd Line Service Desk Engineer – Reigate

Location: Reigate (Hybrid – 3 days on-site per week)

Salary: Up to £40,000 per annum

Type: Full-time, Permanent

About the Role

We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business.

You’ll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies.

Key Responsibilities

• Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments
• Act as an escalation point for junior service desk engineers
• Manage and resolve complex incidents and service requests within agreed SLAs
• Support client onboarding, migrations, and project delivery tasks
• Monitor, maintain, and troubleshoot client infrastructure (remote and on-site)
• Ensure accurate documentation of systems, processes, and incident resolutions