The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Account Manager - Managed Service Provider (MSP)
?? Newcastle | Hybrid Working | £35,000-£45,000 DOE + £25k-£30k OTE (uncapped, Year 1) and rising annually
About the Role
We're an established Newcastle-based MSP looking for an experienced Account Manager to grow and manage a portfolio of existing client accounts. This is a relationship-first, revenue-driving role, not cold-calling new business, but expanding and protecting what we've already won.
What You'll Do
- Own a book of existing MSP client accounts, acting as their primary commercial point of contact
- Identify upsell and cross-sell opportunities across our managed services, cloud, security, and infrastructure offerings
- Build long-term, trusted relationships with client stakeholders (IT Managers, Ops Directors, business owners)
- Conduct regular account reviews, renewals, and contract negotiations
- Work closely with technical and delivery teams to ensure client satisfaction and retention
- Hit and exceed revenue growth targets across your portfolio
What We're Looking For
- Proven account management experience within an MSP, IT reseller, or technology services environment
- Strong commercial acumen, comfortable owning revenue targets and having pricing/contract conversations
- Excellent relationship-building and communication skills
- Understanding of core MSP services (managed IT, cloud, cybersecurity, connectivity)
- Self-motivated, organised, and able to manage a varied xgikmsk portfolio independently
What's On Offer
- Base salary £35,000-£45,000 (dependent on experience)
- £25,000-£30,000 OTE in Year 1, with commission structure increasing year on year
- Uncapped commission
- Hybrid working
- A genuine career path within a growing MSP
Ready to take ownership of a strong client portfolio and be rewarded for growing it? Apply now.
Please click on the apply button to read the full job description
IT Account Manager - Newcastle in Newcastle upon Tyne employer: Nextech Group
Join a dynamic and innovative agency in the heart of the West Midlands, where your role as a Digital Account Manager will be pivotal in shaping client relationships and driving creative projects to success. With a strong emphasis on collaboration, you'll benefit from a supportive work culture that encourages professional growth and development, alongside competitive remuneration and opportunities to work with a diverse range of clients. This is not just a job; it's a chance to thrive in a vibrant environment that values creativity and teamwork.
