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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Dynamic tech company in Manchester with a collaborative vibe.
- Benefits: Up to £26,500 salary, hybrid work, and career growth opportunities.
- Other info: Join a fast-paced team and enjoy a supportive work culture.
- Why this job: Kickstart your IT career while working flexibly and making a difference.
- Qualifications: At least 1 year of hands-on IT support experience required.
The predicted salary is between 26500 - 26500 £ per year.
Location: Manchester (Hybrid - 2 days on-site, 3 days from home)
Salary: Up to £26,500 per annum
Contract Type: Full-time, Permanent
Experience Required: Minimum 1 year in an IT support role
About the Role
We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment. You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.
Key Responsibilities
- Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Set up and configure laptops, desktops, mobile devices, and peripherals
- Manage user accounts and permissions using Active Directory / Microsoft 365
- Maintain and update the IT asset register and documentation
- Escalate complex issues to senior IT staff or third-party vendors
IT Support Engineer in Manchester employer: Nextech Group
Contact Detail:
Nextech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practising with a friend or using mock interview platforms can really help us nail it.
✨Tip Number 3
Show off your passion for tech! When chatting with potential employers, share your enthusiasm for IT and any personal projects you've worked on. It’s all about showing that you’re not just qualified, but genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy and straightforward!
We think you need these skills to ace IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with hardware, software, and network issues.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Engineer role at StudySmarter and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Nextech Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss common hardware and software issues you've resolved in the past, as well as your experience with tools like Active Directory and Microsoft 365.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT issues or user queries. Think of examples from your previous experience where you successfully diagnosed and resolved problems. This will show your practical skills and problem-solving abilities.
✨Emphasise Your Team Spirit
This role is all about collaboration, so highlight your ability to work well in a team. Share examples of how you've contributed to a positive team environment or helped colleagues in the past. It’s important to show that you can thrive in a fast-paced setting.