At a Glance
- Tasks: Handle complex IT support issues and manage customer infrastructure projects.
- Company: Established Managed Service Provider with a hybrid working culture.
- Benefits: Competitive salary, annual profit share, and flexible working arrangements.
- Other info: Opportunity for career growth and varied technical challenges.
- Why this job: Join a dynamic team and work with diverse technologies while making a real impact.
- Qualifications: Experience in 3rd line support and strong knowledge of Microsoft and networking technologies.
The predicted salary is between 40000 - 45000 £ per year.
Location: Oxfordshire / Hybrid
Salary: £40,000-£45,000 + Annual Profit Share
Working Pattern: Hybrid, with a mix of home working and customer site visits
The Role
We're recruiting on behalf of an established Managed Service Provider in Oxfordshire looking for an experienced 3rd Line Engineer to join their team. This is a varied, hands-on role where you'll deal with complex technical escalations, support customer infrastructure and get involved in projects and upgrades. You'll split your time between working from home and visiting customer sites, so you'll need to be comfortable working independently and dealing directly with customers.
What You'll Be Doing
- Handling complex 2nd/3rd line support issues
- Supporting Microsoft 365, Azure/Entra ID, Windows Server and Active Directory
- Troubleshooting servers, networks and cloud environments
- Supporting firewalls, switches, VLANs and VPNs
- Working with VMware and/or Hyper-V
- Delivering infrastructure upgrades, migrations and projects
- Supporting backup, security and disaster recovery solutions
- Visiting customer sites when required
- Taking ownership of technical issues through to resolution
- Providing technical support and guidance to junior engineers
What We're Looking For
- Previous experience working for an MSP
- Strong 3rd line / infrastructure support experience
- Good knowledge of Microsoft 365, Windows Server and Active Directory
- Experience with Azure / Entra ID
- Strong networking knowledge, including DNS, DHCP, VLANs, VPNs, switches and firewalls
- Experience with VMware and/or Hyper-V
- Experience delivering infrastructure upgrades or migrations
- Good customer-facing and communication skills
- Ability to work independently and take ownership of problems
- Full UK driving licence and willingness to visit customer sites
What's On Offer
- £40,000-£45,000 salary
- Annual profit share
- Hybrid working
- Mix of remote and customer-site work
- Varied 3rd line support and project work
- Opportunity to work across a range of customer environments and technologies
This would suit an experienced 3rd Line Engineer, Infrastructure Engineer, Senior IT Support Engineer or Senior MSP Engineer looking for a varied role with a good mix of technical support, project work and customer interaction.
3rd Line IT Support Engineer in Jericho employer: Nextech Group
Join a dynamic and innovative agency in the heart of the West Midlands, where your role as a Digital Account Manager will be pivotal in shaping client relationships and driving creative projects to success. With a strong emphasis on collaboration, you'll benefit from a supportive work culture that encourages professional growth and development, alongside competitive remuneration and opportunities to work with a diverse range of clients. This is not just a job; it's a chance to thrive in a vibrant environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer in Jericho
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech Group!
✨Direct Apply to Nextech Group
Let's not forget to apply directly through the Nextech Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Support Engineer in Jericho
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
