At a Glance
- Tasks: Provide advanced operational support and manage incidents in a dynamic IT environment.
- Company: Join a leading managed service provider in Manchester with a focus on innovation.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Participate in a dedicated team with 24x7 incident response coverage.
- Why this job: Exciting opportunity to advance your IT career and work with cutting-edge technologies.
- Qualifications: 3-5 years in enterprise infrastructure support and experience with Azure and VMware.
The predicted salary is between 60000 - 80000 £ per year.
Location: Manchester (onsite role)
Salary: £35,000
Please note, it is essential for the candidate to be eligible to attain SC/DV clearance.
As a 2nd line Infrastructure Engineer, you will provide advanced first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and is an exciting opportunity for someone to progress their career.
You will be expected to independently manage monitoring platforms, triage and resolve incidents, validate backup operations across both cloud and on-premises environments, and provide meaningful first-response support for critical P1 and P2 incidents.
You will work within a dedicated five-person team participating in a weekly on-call rota to provide 24x7 P1 incident response coverage.
The role demands strong technical foundations across both Microsoft Azure and VMware virtualisation platforms, along with a disciplined approach to ITSM processes, documentation, and patching support.
WHAT WE EXPECT
- Minimum of 3-5 years of experience in enterprise infrastructure support roles, ideally within a managed services or MSP environment
- Proven ability to work with monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation
