At a Glance
- Tasks: Provide 2nd line IT support and hands-on client assistance.
- Company: Join a growing Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, paid training, and excellent career progression.
- Other info: Enjoy a varied role with opportunities for professional development.
- Why this job: Combine remote troubleshooting with exciting on-site client work.
- Qualifications: Experience in 2nd line support and strong networking skills.
The predicted salary is between 35000 - 35000 £ per year.
We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on-site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands-on in the field.
About the Role
As a 2nd Line Engineer, you'll be a key escalation point for technical issues while also delivering high-quality on-site support to our clients. You'll work across a wide range of technologies, with a strong emphasis on networking.
Key Responsibilities
- Provide 2nd line support for desktops, servers, and network infrastructure
- Troubleshoot and resolve escalated technical issues efficiently
- Perform on-site installations, maintenance, and support visits
- Configure and support network devices (routers, switches, firewalls)
- Assist with project work, including system upgrades and migrations
- Maintain clear documentation and update tickets within the helpdesk system
- Deliver excellent customer service at all times
Skills & Experience Required
- Previous experience in a 2nd line role, ideally within an MSP environment
- Strong networking knowledge (TCP/IP, VLANs, DNS, DHCP, VPNs)
- Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)
- Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)
- Experience with remote support tools and ticketing systems
- Full UK driving licence (essential for field-based work)
Desirable Skills
- Experience with virtualisation (e.g. VMware, Hyper-V)
- Knowledge of backup and disaster recovery solutions
- Exposure to cloud platforms such as Azure
What We Offer
- Paid for training and certifications
- Allotted study time in your working week
- Excellent career progression
If you're a proactive IT professional who enjoys solving problems and working directly with clients, we'd love to hear from you.
2nd Line Engineer in Bromsgrove employer: Nextech Group
As a growing Managed Service Provider based in Bromsgrove, we pride ourselves on fostering a dynamic work culture that values both professional development and employee well-being. Our commitment to providing paid training and certifications, along with dedicated study time, ensures that our 2nd Line Engineers have ample opportunities for career progression while enjoying a balanced work-life environment. Join us to be part of a supportive team that thrives on collaboration and innovation, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Bromsgrove
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT pros. You never know who might have a lead on that perfect 2nd Line Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any hands-on experience you've had. This is a great way to stand out from the crowd and demonstrate your technical prowess to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking and troubleshooting. Practice explaining your thought process when solving problems, as this will show employers how you approach challenges in real-time.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace 2nd Line Engineer in Bromsgrove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and any relevant skills, especially in networking. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled technical issues and delivered excellent customer service in the past.
Show Off Your Technical Skills:We’re looking for someone with strong networking knowledge and experience with various technologies. Be sure to mention any relevant tools or systems you’ve worked with, like firewalls or Microsoft environments, to catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Nextech Group
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially TCP/IP, VLANs, and firewalls. Be ready to discuss your experience with specific technologies like Cisco or Fortinet, as well as Microsoft environments. This will show that you're not just familiar with the basics but can handle the technical challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky technical issues in the past. Think about specific scenarios where you provided 2nd line support or resolved escalated problems. This will demonstrate your ability to think on your feet and deliver excellent customer service under pressure.
✨Get Hands-On Experience
If possible, try to get some hands-on practice with the tools and technologies mentioned in the job description. Whether it's setting up a home lab or volunteering for projects, showing that you can apply your knowledge practically will set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s approach to client support or their technology stack. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
