Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve complex tech issues and provide hands-on support across the UK.
- Company: Dynamic tech solutions provider focused on personal and professional service.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Exciting field-based role with opportunities for growth and development.
- Why this job: Enjoy variety in your role while making a real impact on client satisfaction.
- Qualifications: Strong technical skills and a passion for customer service.
The predicted salary is between 35000 - 40000 £ per year.
Location: St Ives, Cambridgeshire (with UK-wide travel)
Salary: £35,000 - £40,000 + benefits
Reporting to: Service Desk Manager
By combining technology, process, and people, we deliver solutions that are personal, professional, and practical. Our clients rely on us to be consistent, customer-focused, and always a safe pair of hands.
We're now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK.
The Role
This is not your typical desk-based 2nd Line role. You'll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services. You'll take ownership of issues from start to finish - combining strong technical ability with a calm, professional approach that builds trust with every interaction.
What You'll Be Doing
- Acting as an escalation point for 1st Line, resolving complex technical issues with precision and care
- Delivering remote and on-site support to clients across the UK
- Installing, configuring, and deploying IT equipment to high standard
2nd Line Service Desk/Field Engineer employer: Nextech Group
Contact Detail:
Nextech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk/Field Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and don’t be shy about letting people know you’re on the hunt for a 2nd Line Service Desk role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific technical issues you've resolved in the past. This will demonstrate your problem-solving abilities and give them confidence in your expertise.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the 2nd Line Service Desk Engineer. Plus, it helps us keep track of your application and gives you a better chance of landing that interview!
We think you need these skills to ace 2nd Line Service Desk/Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Service Desk Engineer role. Highlight any relevant technical abilities and customer service experience, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've resolved complex issues or provided excellent client support, as we love to see real-life applications of your skills.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced in previous roles. We’re looking for someone who can think on their feet, so share how you approached and solved technical problems, both remotely and on-site.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Nextech Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge relevant to the role. Be prepared to discuss specific technologies you've worked with, as well as how you've resolved complex issues in the past. This will show that you're not just familiar with the basics but can handle the challenges that come with being a 2nd Line Service Desk Engineer.
✨Showcase Your Customer Service Skills
Since this role involves client-facing services, it's crucial to demonstrate your ability to communicate effectively and build trust. Think of examples where you've successfully managed client relationships or resolved conflicts. This will highlight your professional approach and customer-focused mindset.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific technical issues or client situations. This will help you articulate your thought process and problem-solving skills, which are key for this position.
✨Be Ready to Discuss Your Field Experience
Since the job involves significant travel and on-site work, be prepared to talk about your previous field experience. Share stories that illustrate your adaptability and how you've successfully delivered hands-on support in various environments. This will reassure them that you're comfortable representing the company across the UK.