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- Tasks: Provide 1st line technical support and troubleshoot IT issues for customers.
- Company: Award-winning Managed Service Provider focused on customer satisfaction.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: Passion for technology and strong communication skills required.
- Other info: Join a supportive team and gain exposure to diverse systems.
The predicted salary is between 26000 - 28000 £ per year.
Location: Corby, Northamptonshire
Salary: £26,000-£28,000
Type: Full-time, Permanent
Our award-winning client, a growing and customer-focused Managed Service Provider (MSP), is seeking a 1st Line Support Engineer to join their expanding support team. This is an excellent opportunity for someone early in their IT career who is passionate about technology and delivering outstanding customer service, with the chance to gain exposure to a wide range of systems and environments.
Key Responsibilities:
- Provide 1st line technical support via phone, email, and remote tools
- Log, prioritise, and resolve IT support tickets in line with SLAs
- Troubleshoot hardware, software, and basic network issues
- Support users with Microsoft 365, Windows 10/11, and common business applications
- Escalate complex issues to 2nd/3rd line teams where necessary
- Assist with user account management (Active Directory / Azure AD)
- Deliver excellent customer service and maintain strong client relationships
Key Skills
1st Line Support Engineer (MSP) employer: Nextech Group
Contact Detail:
Nextech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer (MSP)
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to 1st Line Support roles. We can role-play with a friend or use online resources to get comfortable with troubleshooting scenarios and customer service questions.
✨Tip Number 3
Show off our passion for technology! During the interview, we should share any personal projects or experiences that highlight our skills with Microsoft 365, Windows 10/11, or any relevant software. It’ll make us stand out!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in showing our appreciation and keeping us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the role.
We think you need these skills to ace 1st Line Support Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the 1st Line Support Engineer role. We want to see how your passion for technology shines through, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share your enthusiasm for customer service and any specific experiences that showcase your problem-solving skills.
Showcase Your Technical Skills: Since this role involves troubleshooting hardware and software issues, mention any relevant technical skills you have, especially with Microsoft 365 and Windows 10/11. We love seeing candidates who are eager to learn and grow!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Nextech Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows 10/11, and common business applications. Be ready to discuss how you've used these tools in the past or how you would troubleshoot basic issues. This shows your passion for technology and readiness to jump into the role.
✨Practice Customer Service Scenarios
Since this role is all about delivering outstanding customer service, think of examples where you've helped someone solve a problem. Practising how you would handle different customer interactions can really set you apart during the interview.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be prepared to discuss how you would prioritise and manage support tickets to meet these agreements. This demonstrates your awareness of the importance of timely support.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the types of systems you'll be working with. This not only shows your interest but also helps you gauge if the company is the right fit for you.