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- Tasks: Lead user research to enhance digital products and customer experiences.
- Company: Join a digitally focused organisation prioritising customer experience and accessibility.
- Benefits: Enjoy a flexible hybrid model, competitive salary, and excellent benefits.
- Why this job: Shape impactful research strategies in a user-driven culture with growth opportunities.
- Qualifications: Strong background in user-centred research and leadership experience required.
- Other info: Candidates must not require sponsorship to work in the UK.
The predicted salary is between 65000 - 75000 £ per year.
User Research Lead – Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 – £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We\’re looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You\’ll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role: Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence. Drive user research strategies that uncover actionable insights and influence product, design, and business decisions. Ensure consistency in research approaches and findings across multiple digital products and services. Champion inclusive design by embedding accessibility research and working with users of diverse abilities. Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You\’ll Bring: Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or management experience in a research setting. Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms. Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices. Experience working with cross-functional teams in an Agile or product-led environment. Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders. Familiarity with design systems and their relationship to research and usability standards. Confident communicator and stakeholder manager, able to balance business needs with user priorities. Why Apply? Join a user-driven culture focused on meaningful digital experiences Shape research direction across multiple high-impact digital products Enjoy a flexible hybrid working model and collaborative environment Access a competitive salary and well-rounded benefits Make a real impact in a senior, fixed-term leadership role This is a fantastic opportunity to be part of a business that is experiencing significant growth and investing in its future success. If you have the skills and experience outlined above, then please apply with an updted CV. Please note: This role requires all candidates to have no current or future requirement for sponsorship to work in the UK. Role: User Research Lead – Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 – £75,000 + Excellent Benefits Package
User Research Lead employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research Lead
✨Tip Number 1
Network with professionals in the user research field, especially those who have experience in digital products and customer experience. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in user-centred design.
✨Tip Number 2
Familiarise yourself with the tools mentioned in the job description, such as UserTesting and Hotjar. Consider taking online courses or tutorials to enhance your proficiency, as hands-on experience with these platforms can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your leadership style and how you've mentored others in previous roles. Think of specific examples where you've driven user research strategies that led to actionable insights, as this will demonstrate your capability to lead a team effectively.
✨Tip Number 4
Showcase your understanding of digital accessibility standards and inclusive research practices during interviews. Be ready to discuss how you've implemented these principles in past projects, as this aligns closely with the company's focus on customer experience and accessibility.
We think you need these skills to ace User Research Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user-centred research, leadership roles, and familiarity with tools like UserTesting and Hotjar. Use specific examples that demonstrate your ability to drive user research strategies and mentor teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering customer-first digital experiences. Discuss how your background aligns with the role's requirements, particularly your experience with qualitative and quantitative research methods and your understanding of digital accessibility standards.
Showcase Relevant Projects: Include specific projects in your application that illustrate your ability to lead user research efforts and collaborate with cross-functional teams. Highlight any innovative methods or experiments you've implemented in past roles.
Prepare for Potential Questions: Anticipate questions related to your experience in mentoring researchers, driving user research strategies, and integrating research into product development. Be ready to discuss how you balance business needs with user priorities in your decision-making process.
How to prepare for a job interview at Nextech Group Ltd
✨Showcase Your Leadership Skills
As a User Research Lead, you'll be expected to mentor and guide a team. Be prepared to discuss your previous leadership experiences, how you foster collaboration, and the ways you've encouraged continuous learning in your teams.
✨Demonstrate Your Research Expertise
Highlight your proficiency in both qualitative and quantitative research methods. Be ready to share specific examples of how your research has influenced product decisions and improved user experiences in past roles.
✨Emphasise Accessibility Knowledge
Given the focus on inclusive design, make sure to discuss your understanding of digital accessibility standards like WCAG. Share any experiences where you've successfully integrated accessibility into research practices or product designs.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various stakeholders. Be ready to talk about your experience collaborating with product, design, and engineering teams, and how you've effectively communicated research findings to both technical and non-technical audiences.
