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For Companies At a Glance
- Tasks: Provide top-notch tech support for business customers via phone, email, and remote tools.
- Company: Join a dynamic team in Telford focused on Unified Communications and customer service.
- Benefits: Enjoy a quarterly bonus, on-site parking, health plans, and fun staff events.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive, collaborative environment.
- Qualifications: 1-3 years in technical support, knowledge of telecoms, and strong troubleshooting skills required.
- Other info: Ideal for those passionate about technology and eager to make an impact.
The predicted salary is between 20800 - 31200 £ per year.
Job Title: Unified Communications (UC) Support Engineer
Location: Telford
Salary: 26,000 per annum + Quarterly KPI Bonus
Are you passionate about technology and customer service?
Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?
We\’re looking for a motivated Unified Communications Support Engineer to join our support team in Telford.
What You\’ll Be Doing
- Deliver high-quality technical support to business customers via phone, email, and remote tools
- Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems
- Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems
- Provide guidance on standard procedures and escalate more complex issues to senior engineers
- Proactively suggest improvements to support tools, documentation, and processes
What You\’ll Need
- 1-3 years of technical support experience (preferably within telecoms or UC environments)
- knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)
- Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar
- Strong troubleshooting and diagnostic skills
- Excellent verbal and written communication with the ability to simplify technical concepts
- Experience using helpdesk/ticketing systems
- A collaborative, customer-first attitude and ability to stay calm under pressure
Benefits
- Quarterly KPI bonus
- On-site parking
- Simplyhealth plan
- Access to our Employee Rewards Scheme
- Regular staff events and social days out
- A friendly, supportive work environment focused on career growth
If you\’re looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CV.
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Unified Communications Support Engineer employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Support Engineer
✨Tip Number 1
Familiarise yourself with the specific UC platforms mentioned in the job description, such as Gamma Horizon and Cisco Webex. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to call quality and system configuration. Be prepared to discuss past experiences where you successfully diagnosed and resolved technical issues.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled difficult situations or provided exceptional support in previous roles. This will demonstrate your collaborative, customer-first attitude.
✨Tip Number 4
Research common challenges faced in the telecoms and UC environments. Being able to discuss these challenges and suggest potential improvements during your interview can set you apart from other candidates.
We think you need these skills to ace Unified Communications Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecoms, networking, and Unified Communications. Emphasise your troubleshooting skills and any specific platforms you've worked with, such as Gamma Horizon or Cisco Webex.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the support team.
Highlight Technical Skills: In your application, clearly outline your technical skills related to hosted telephony, IP networking, and helpdesk systems. This will demonstrate your suitability for the role and your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Nextech Group Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of hosted telephony, IP networking, and UC platforms like Gamma Horizon or Cisco Webex. Be prepared to discuss specific technologies you've worked with and how you've solved technical issues in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your troubleshooting abilities.
✨Communicate Clearly
Since the role involves providing support via phone and email, practice explaining complex technical concepts in simple terms. This will showcase your communication skills and your ability to help customers understand their issues.
✨Exhibit a Customer-First Attitude
Emphasise your commitment to customer service throughout the interview. Share experiences where you went above and beyond to assist a customer, demonstrating your collaborative spirit and ability to stay calm under pressure.
