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For Companies At a Glance
- Tasks: Provide top-notch tech support for business customers via phone, email, and remote tools.
- Company: Join a dynamic team in Telford focused on Unified Communications and customer service excellence.
- Benefits: Enjoy a quarterly bonus, on-site parking, health plans, and fun staff events.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive, collaborative environment.
- Qualifications: 1-3 years in tech support, knowledge of telecoms, and strong troubleshooting skills required.
- Other info: Ideal for those passionate about technology and eager to make an impact.
Job Title: Unified Communications (UC) Support Engineer
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Location: Telford
Salary: £26,000 per annum + Quarterly KPI Bonus
Are you passionate about technology and customer service?
Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?
We\’re looking for a motivated Unified Communications Support Engineer to join our support team in Telford.
What You\’ll Be Doing
Deliver high-quality technical support to business customers via phone, email, and remote tools
Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems
Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems
Provide guidance on standard procedures and escalate more complex issues to senior engineers
Proactively suggest improvements to support tools, documentation, and processes
What You\’ll Need
1-3 years of technical support experience (preferably within telecoms or UC environments)
knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)
Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar
Strong troubleshooting and diagnostic skills
Excellent verbal and written communication with the ability to simplify technical concepts
Experience using helpdesk/ticketing systems
A collaborative, customer-first attitude and ability to stay calm under pressure
Benefits
Quarterly KPI bonus
On-site parking
Simplyhealth plan
Access to our Employee Rewards Scheme
Regular staff events and social days out
A friendly, supportive work environment focused on career growth
If you\’re looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CV
Unified Communications Support Engineer employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Support Engineer
✨Tip Number 1
Familiarise yourself with the specific UC platforms mentioned in the job description, like Gamma Horizon and Cisco Webex. Having hands-on experience or even just a solid understanding of these systems can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to call quality and system configuration. Be prepared to discuss past experiences where you successfully diagnosed and resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled challenging situations with clients. This role requires a customer-first attitude, so highlighting your ability to stay calm under pressure will be beneficial.
✨Tip Number 4
Research common helpdesk and ticketing systems, as familiarity with these tools is essential for the role. Being able to discuss your experience with such systems will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Unified Communications Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecoms, networking, and Unified Communications. Emphasise your troubleshooting skills and any specific platforms you've worked with, such as Gamma Horizon or Cisco Webex.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the support team.
Highlight Technical Skills: In your application, clearly outline your technical skills related to hosted telephony, IP networking, and helpdesk systems. Use bullet points for clarity and ensure you mention any relevant certifications or training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nextech Group Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of hosted telephony, IP networking, and UC platforms like Gamma Horizon or Cisco Webex. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the job, be ready to share examples of past technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Communicate Clearly
Excellent verbal and written communication skills are essential. Practice explaining complex technical concepts in simple terms, as you may need to do this for customers who aren't tech-savvy.
✨Exhibit a Customer-First Attitude
The role requires a collaborative approach and a focus on customer service. Prepare to discuss how you've prioritised customer needs in previous roles and how you handle pressure while maintaining a positive attitude.
