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For Companies At a Glance
- Tasks: Lead CRM transformation projects and provide senior-level IT support.
- Company: Join a rapidly growing Managed Service Provider delivering innovative IT solutions across the UK.
- Benefits: Earn up to £60,000, enjoy paid training, and work in a supportive environment.
- Why this job: Make a real impact by optimising systems and enhancing business growth through technology.
- Qualifications: 5+ years in MSP or IT services, strong CRM project experience, and excellent technical skills required.
- Other info: Opportunity to work with cutting-edge technologies and collaborate with innovative teams.
Job Title: Technical Projects & Support Engineer (CRM & IT)
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Location: Central London
Salary: Up to £60,000 DOE
We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth.
We\’re seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery.
The Role
You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you\’ll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services.
Key Responsibilities
CRM Systems Ownership & Development
Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.
Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.
Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.
Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements.Project Delivery & Systems Improvement
Own system improvement projects from requirements gathering to deployment.
Work closely with leadership and operational teams to streamline processes and improve efficiency.
Oversee external consultants where necessary, ensuring quality and measurable outcomes.Technical Support (L2/L3)
Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX.
Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services.
Contribute to process automation and maintain clear, accurate technical documentation.
What You\’ll Bring
5+ years\’ experience in an MSP or IT services environment.
Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365).
Strong technical skills with the ability to build, configure, and support systems directly.
Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems.
Proficiency with SQL queries and reporting.
Excellent communication, project ownership, and vendor management skills.
PowerShell or automation scripting skills (desirable).
Knowledge of ITIL processes and improving internal service workflows (advantageous).
What\’s on Offer
Up to £60,000 DOE
Opportunity to lead impactful CRM and infrastructure projects from start to finish
Paid training and certification support
A supportive, collaborative environment that values innovation and initiative
If you\’re looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact.
Apply today to be considered for this exciting role
Technical Projects & Support Engineer (CRM & IT) employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Projects & Support Engineer (CRM & IT)
✨Tip Number 1
Familiarise yourself with Salesforce and Microsoft Dynamics 365, as these are key systems for the role. Consider taking online courses or certifications to deepen your understanding and demonstrate your commitment to potential employers.
✨Tip Number 2
Network with professionals in the Managed Service Provider (MSP) sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Showcase your technical skills by working on personal projects or contributing to open-source initiatives. This hands-on experience can be a great talking point during interviews and demonstrates your ability to apply your knowledge practically.
✨Tip Number 4
Prepare for the interview by brushing up on common technical support scenarios and CRM project management challenges. Be ready to discuss how you've successfully handled similar situations in the past, highlighting your problem-solving skills.
We think you need these skills to ace Technical Projects & Support Engineer (CRM & IT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly Salesforce or Microsoft Dynamics 365. Emphasise your technical skills and any relevant project management experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and project delivery. Mention specific examples of past projects where you led CRM transformations or provided senior-level support, demonstrating your ability to meet the role's demands.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially in areas like SQL, automation scripting, and ITIL processes. This will help the employer see how you can contribute to their team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Nextech Group Ltd
✨Showcase Your CRM Expertise
Be prepared to discuss your experience with CRM systems, particularly Salesforce and Microsoft Dynamics 365. Highlight specific projects you've led, focusing on the challenges you faced and how you overcame them.
✨Demonstrate Technical Proficiency
Expect technical questions related to Windows Server, Azure, O365, and other relevant technologies. Brush up on your troubleshooting skills and be ready to provide examples of complex issues you've resolved in previous roles.
✨Emphasise Project Management Skills
Since this role involves project ownership, be ready to talk about your project management experience. Discuss how you've managed timelines, budgets, and vendor relationships to ensure successful project delivery.
✨Prepare for Scenario-Based Questions
Interviewers may present hypothetical scenarios related to CRM optimisation or technical support challenges. Practice articulating your thought process and problem-solving approach to demonstrate your strategic thinking.
