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- Tasks: Join our team as an IT Technician, providing essential tech support and ensuring smooth IT operations.
- Company: We are a leading IT Managed Services Provider, empowering businesses with top-notch IT solutions.
- Benefits: Enjoy professional development, holiday allowance, pension plan, and more perks in a dynamic industry.
- Why this job: Be part of a collaborative team, enhance your skills, and make a real impact on client satisfaction.
- Qualifications: 2+ years of IT support experience; certifications like CompTIA A+ or Azure Fundamentals are a plus.
- Other info: Full UK driving license required for some travel to client sites.
The predicted salary is between 15600 - 36400 £ per year.
Job Title: IT Technician Location: Worthing / South Coast Salary: £26,000 per annum (based on experience) Job Type: Full-time, Permanent Reports to: IT Manager About Us We are a leading IT Managed Services Provider, offering comprehensive on-premises and cloud solutions to clients across various sectors. Our team of dedicated IT professionals work to deliver reliable, high-quality IT support, empowering businesses with the tools and systems they need to thrive. The Role As an IT Technician, you will be a key part of our service delivery team, providing essential technical support and ensuring our clients’ IT systems run smoothly. This role will require a blend of on-site and remote support for both on-premises and cloud environments. Your primary responsibilities will include troubleshooting, maintenance, installation, and upgrades for a variety of IT systems, including desktops, servers, networks, and cloud-based applications. Key Responsibilities * Provide 1st and 2nd line support to clients on-site and remotely. * Troubleshoot and resolve issues across on-premises and cloud infrastructure. * Assist with the installation, configuration, and maintenance of hardware and software. * Monitor system performance, manage backups, and perform regular maintenance tasks. * Maintain documentation for processes, configurations, and troubleshooting steps. * Collaborate with the wider IT team to enhance service delivery and client satisfaction. * Provide guidance and training to clients, where necessary. * Maintain adherence to service level agreements (SLAs) and escalate issues as needed. * Contribute to IT projects, including migrations and upgrades. Skills and Experience * Technical Knowledge: Proficiency with Windows, macOS, and Linux operating systems. Experience with cloud solutions, particularly Microsoft 365, Azure, and/or AWS. Familiarity with network configuration, vitalisation (e.g., VMware, Hyper-V), and backup solutions. * Troubleshooting: Ability to diagnose and resolve issues across hardware, software, network, and cloud environments. * Communication: Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users. * Organisational Skills: Ability to manage multiple tasks and priorities, meeting deadlines effectively. Qualifications 2+ years of IT support experience in a managed services or similar environment. Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or similar are advantageous. Full UK driving license required (some travel to client sites). Benefits * Opportunity to work in a dynamic, growing industry * Ongoing professional development and training opportunities * Company benefits including holiday allowance, pension plan, and more
IT Technician - GBP up to 26000 employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - GBP up to 26000
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and AWS. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Prepare to demonstrate your troubleshooting skills. Think of examples where you've successfully resolved IT issues, especially in a managed services environment, and be ready to explain your thought process.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you show that you can effectively support clients who may not have a technical background.
✨Tip Number 4
Highlight any experience you have with documentation and process management. Being able to maintain clear records of configurations and troubleshooting steps is crucial for this position.
We think you need these skills to ace IT Technician - GBP up to 26000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in managed services. Emphasize your technical knowledge of Windows, macOS, Linux, and cloud solutions like Microsoft 365 and Azure.
Craft a Strong Cover Letter: Write a cover letter that showcases your troubleshooting skills and ability to communicate technical issues clearly. Mention specific experiences where you provided excellent client support or contributed to IT projects.
Highlight Certifications: If you have certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals, make sure to include them prominently in your application. These can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at Nextech Group Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency with various operating systems like Windows, macOS, and Linux. Highlight any experience you have with cloud solutions such as Microsoft 365 or AWS, as well as your familiarity with network configurations.
✨Demonstrate Troubleshooting Abilities
Expect to be asked about specific troubleshooting scenarios. Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues, showcasing your problem-solving skills.
✨Communicate Clearly
Since the role involves explaining technical issues to non-technical users, practice articulating complex concepts in simple terms. This will demonstrate your communication skills and ability to work with clients effectively.
✨Prepare for Scenario-Based Questions
Think of potential scenarios you might face in the role, such as handling a system outage or performing a software upgrade. Be ready to explain your approach and the steps you would take to ensure minimal disruption to clients.
