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- Tasks: Provide top-notch technical support and resolve IT issues for clients.
- Company: Join a leading Managed Service Provider in the vibrant city of Hull.
- Benefits: Enjoy a competitive salary and the chance to work with innovative technology.
- Why this job: Be part of a dynamic team that values customer satisfaction and collaboration.
- Qualifications: Looking for tech-savvy individuals with strong problem-solving skills.
- Other info: Opportunity to work on exciting IT projects and enhance your skills.
Job Title: IT Support Engineer Location: Hull, UK Salary: Up to £28,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. We are based in Leeds, a vibrant city known for its rich cultural heritage and thriving business community. Job Description – We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities – Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain IT equipment and software. Manage and support Microsoft 365 and other cloud-based services. Perform regular system maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices.Qualifications – Proven experience as an IT Support Engineer or similar role. Strong knowledge of Windows and macOS operating systems. Experience with Microsoft 365, Active Directory, and network troubleshooting. Familiarity with virtualization technologies such as VMware or Hyper-V. Excellent problem-solving skills and attention to detail. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. A valid driver's license and willingness to travel to client sites as needed.What We Offer – Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies.How to Apply – If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
IT Support Engineer - Hull employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Hull
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 and cloud-based services, as these are crucial for the role. Consider taking a quick online course or certification to showcase your commitment to staying updated in this area.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Highlight your customer service skills during the interview. Since this role emphasizes customer satisfaction, be ready to share experiences where you went above and beyond to help a client.
We think you need these skills to ace IT Support Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with first and second-line support. Include specific examples of how you've diagnosed and resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving skills. Mention your familiarity with Microsoft 365 and cloud-based services, as these are key aspects of the role.
Showcase Technical Skills: In your application, emphasize your technical skills related to hardware, software, and network troubleshooting. Provide examples of past experiences where you successfully managed IT projects or system maintenance.
Highlight Communication Skills: Since maintaining high customer satisfaction is crucial, include examples of how you've effectively communicated with clients in previous roles. This will demonstrate your ability to provide excellent support.
How to prepare for a job interview at Nextech Group Ltd
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in hardware, software, and network issues. Bring examples of past experiences where you successfully diagnosed and resolved problems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasize Customer Service
Since the role is customer-focused, highlight your communication skills and any previous experience in providing excellent customer support. Share specific instances where you went above and beyond to ensure client satisfaction.
✨Familiarize Yourself with Microsoft 365
As managing Microsoft 365 is a key responsibility, make sure you understand its features and functionalities. Be ready to discuss how you've used it in previous roles or how you would approach supporting clients using this service.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the company and the role by preparing thoughtful questions. Ask about the team dynamics, ongoing projects, or how they measure success in the IT Support Engineer position. This shows that you are engaged and eager to contribute.
