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For Companies At a Glance
- Tasks: Provide top-notch IT support for hardware, software, and networking issues.
- Company: Join a forward-thinking professional services company in Preston.
- Benefits: Enjoy a competitive salary, 25 days holiday, and training opportunities.
- Why this job: Perfect for problem-solvers eager to grow in a collaborative tech environment.
- Qualifications: 1-3 years in IT support, knowledge of Windows and Microsoft 365 required.
- Other info: Relevant IT certifications are a plus; apply now to kickstart your career!
Role: IT Support Engineer
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Salary: £30,000 per annum
Location: Preston
Industry: Professional Services
We are a forward-thinking professional services company seeking an IT Support Engineer to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional technical support to both internal teams and clients.
Key Responsibilities
Provide first and second-line technical support for hardware, software, and networking issues.
Manage and resolve IT service requests in line with agreed SLAs.
Install, configure, and maintain desktop and laptop systems, peripherals, and mobile devices.
Troubleshoot and resolve issues with Windows, Microsoft 365, and other business applications.
Maintain accurate documentation of processes, solutions, and asset inventories.
Support IT projects, including system upgrades, rollouts, and security enhancements.
Liaise with external vendors and service providers as required.Skills & Experience
Previous experience in an IT support role (1-3 years preferred).
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic networking knowledge (DNS, DHCP, TCP/IP, VPN).
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work both independently and as part of a team.
Relevant IT certifications (CompTIA A+, Microsoft, ITIL) are an advantage.What We Offer
Competitive salary of £30,000 per annum.
Opportunities for training, professional development, and certification.
Friendly, collaborative working environment.
Exposure to a wide range of technologies in a professional services setting.
25 days\’ holiday plus bank holidays.
If you are passionate about IT, committed to delivering high-quality support, and eager to grow your skills in a professional services environment, we\’d love to hear from you.
Apply now
IT Support Engineer - GBP £30000 employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - GBP £30000
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your networking knowledge, particularly DNS, DHCP, TCP/IP, and VPN. You might be asked technical questions related to these areas, so having a solid understanding will help you stand out.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved IT issues or provided exceptional support. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
If you have any relevant IT certifications like CompTIA A+, Microsoft, or ITIL, be ready to discuss how they have equipped you for this position. Highlighting your commitment to professional development can make a positive impression.
We think you need these skills to ace IT Support Engineer - GBP £30000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Windows operating systems, Microsoft 365, and any networking skills you possess. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your commitment to delivering exceptional support. Mention how your skills align with the job responsibilities and express your enthusiasm for working in a fast-paced environment.
Highlight Relevant Certifications: If you have any IT certifications like CompTIA A+, Microsoft, or ITIL, make sure to include them prominently in your application. These can set you apart from other candidates and show your dedication to professional development.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an IT Support Engineer role.
How to prepare for a job interview at Nextech Group Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems and Microsoft 365. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Highlight Problem-Solving Abilities
Since the role requires excellent problem-solving skills, think of specific examples from your past experiences where you successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical staff or clients. This will show that you can bridge the gap between tech and users.
✨Research the Company
Familiarise yourself with the company’s services and culture. Understanding their approach to IT support and any recent projects can help you tailor your responses and demonstrate your genuine interest in the role.
