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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for clients via phone, email, and ticketing systems.
- Company: Join a dynamic team in Newcastle dedicated to delivering exceptional IT services.
- Benefits: Enjoy professional development, health insurance, pension scheme, and paid time off.
- Why this job: Kick-start your IT career in a supportive environment with opportunities for growth and learning.
- Qualifications: Customer-focused with strong problem-solving skills; relevant IT qualification is a plus but not essential.
- Other info: Be part of a collaborative culture where your contributions truly matter.
The predicted salary is between 20300 - 28700 £ per year.
Location: Newcastle
Salary: Up to £25,300
Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!
The Role
As an IT Helpdesk Technician, you will play a pivotal role for our clients, providing prompt and professional technical support. Your main responsibilities will include:
- Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
- Troubleshooting: Diagnosing and resolving hardware and software problems.
- Remote helpdesk and visit to local schools in the area.
- Escalation: Escalating complex issues to higher-level support teams as necessary.
- Documentation: Maintaining accurate records of issues and resolutions.
- Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.
Technical Skills
- Windows OS/Server
- Active Directory & Group Policies
- Office 365 & Azure Administration
- Software Troubleshooting
- Basic knowledge of IT Systems and Networks
- Bespoke Software Training
What We Offer
- Professional Development: Opportunities for training and career progression.
- Supportive Environment: A collaborative team culture where your contributions are valued.
- Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.
About You
- Customer Focused: Excellent communication skills and a customer-oriented approach.
- Problem Solver: Strong analytical skills with a keen eye for detail.
- Team Player: Ability to work well within a team and independently.
Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.
How to Apply
We would love to hear from you. Send your CV and a cover letter to (url removed). Join us and become a vital part of our mission to provide exceptional IT services. Apply today.
IT Helpdesk Technician employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows OS and Office 365. Prepare to discuss specific scenarios where you've successfully resolved technical issues, as this will showcase your problem-solving abilities.
✨Tip Number 3
Highlight your customer service experience in conversations. Since the role requires excellent communication skills, be ready to share examples of how you've effectively handled customer queries or complaints in the past.
✨Tip Number 4
Network with current IT professionals or join relevant online forums. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Helpdesk Technician role. Emphasise your technical skills, customer service experience, and any qualifications related to IT support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your eagerness to contribute to the team. Mention specific examples of how you've solved technical problems or provided excellent customer service in the past.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your familiarity with Windows OS, Active Directory, Office 365, and any other relevant software or systems mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nextech Group Ltd
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT support, as this will demonstrate your commitment to the role.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows OS, Active Directory, and Office 365. Be ready to answer questions about troubleshooting common hardware and software issues, as well as how you would handle specific scenarios.
✨Demonstrate Customer Service Skills
Since the role requires excellent customer service, prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team culture, opportunities for professional development, and how success is measured in the position.
