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- Tasks: Provide top-notch IT support and resolve tech issues for colleagues.
- Company: Join a dynamic team focused on IT excellence and career growth.
- Benefits: Enjoy a great pension, holidays, and opportunities for career development.
- Why this job: Elevate your IT career while making a real impact in a collaborative environment.
- Qualifications: Proficient in Microsoft tools and have strong problem-solving skills.
- Other info: Must have a full UK driving license and access to a car.
Role – IT Helpdesk Engineer
Salary – Up to GBP 28000
Location – Warrington
Benefits – Great Pension, Holidays and career development
Elevate Your IT Career with Our IT Support Role!
Are you an IT professional ready to take the next big step in your career? Join our dynamic team as an IT Support Specialist and play a key role in our organisation’s success.
Why You Should Apply:
Key Responsibilities:
Service Desk Expertise: Use your extensive experience with IT Service Desk tools to provide exceptional support to colleagues, both individually and in small groups.
Security Focus: Utilise your deep knowledge of IT/Cyber security practices to identify and address security threats and breaches effectively.
Collaborative Resolution: Partner with 3rd party suppliers to resolve issues efficiently and ensure seamless operations.
Resource Planning: Apply your proven experience in IT resource planning to optimise our IT infrastructure.
Risk Management: Identify, assess, control, and mitigate operational risks with a strategic approach.
Technical Skills:
Proficient in managing Microsoft Active Directory, Share Point, Exchange Server, and Office 365 (including Microsoft Teams).
Experienced in MS Windows 10 desktop and application support.
Exceptional diagnostic, problem-solving, and troubleshooting skills.
Skilled in the support and configuration of tablets, laptops, desktops, and mobile devices.
Competent in using Remote Control Software/VPN and basic network troubleshooting.
Customer Focus:
Demonstrate a strong customer-centric approach in all activities.
Exhibit a proactive Can-do attitude in service provision.
Commit to delivering value for money.
Additional Requirements:
Full UK Driving License and access to a car for business use.
Ready to Take the Next Step in Your IT Career?
Please apply by sending your CV to ( tom . – group . co . uk )
IT Helpdesk Engineer - GBP 28000 employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer - GBP 28000
✨Tip Number 1
Make sure to highlight your experience with IT Service Desk tools during the interview. Be prepared to discuss specific scenarios where you provided exceptional support, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 2
Familiarize yourself with the latest trends in IT/Cyber security practices. Being able to discuss recent security threats and how you would address them can set you apart from other candidates.
✨Tip Number 3
Showcase your collaborative skills by preparing examples of how you've worked with third-party suppliers in the past. This will illustrate your ability to resolve issues efficiently and maintain seamless operations.
✨Tip Number 4
Demonstrate your customer-centric approach by sharing stories that reflect your commitment to delivering value for money. Highlight instances where you went above and beyond to meet customer needs.
We think you need these skills to ace IT Helpdesk Engineer - GBP 28000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT Service Desk tools and your knowledge of IT/Cyber security practices. Use specific examples that demonstrate your problem-solving skills and customer-centric approach.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the key responsibilities listed in the job description. Mention your experience with Microsoft Active Directory, Share Point, and other relevant technologies.
Showcase Your Technical Skills: Clearly outline your technical skills related to desktop and application support, as well as your experience with remote control software and basic network troubleshooting. This will help you stand out as a qualified candidate.
Highlight Your Customer Focus: Emphasize your customer-centric approach in both your CV and cover letter. Provide examples of how you've successfully resolved issues for colleagues or clients, showcasing your proactive attitude and commitment to delivering value.
How to prepare for a job interview at Nextech Group Ltd
✨Showcase Your Service Desk Expertise
Be prepared to discuss your experience with IT Service Desk tools. Highlight specific examples where you provided exceptional support, either individually or in small groups, to demonstrate your capability.
✨Emphasize Your Security Knowledge
Since the role requires a strong focus on IT/Cyber security, be ready to talk about your understanding of security practices. Share instances where you identified and addressed security threats effectively.
✨Demonstrate Collaborative Problem-Solving
Prepare to discuss how you've partnered with third-party suppliers to resolve issues. This will show your ability to work collaboratively and ensure seamless operations within the team.
✨Highlight Your Technical Skills
Make sure to review your proficiency in Microsoft Active Directory, Share Point, Exchange Server, and Office 365. Be ready to provide examples of your troubleshooting skills and experiences with various devices.
