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- Tasks: Lead customer onboarding, training, and support while managing a small team.
- Company: Join a fast-growing tech business in Evesham delivering innovative hardware and software solutions.
- Benefits: Enjoy a competitive salary, 23 days holiday, BUPA healthcare, and career growth opportunities.
- Why this job: Make a real impact in a supportive team culture during a pivotal growth phase.
- Qualifications: 3-5 years in Customer Success or Account Management with leadership experience preferred.
- Other info: Opportunity to work closely with the COO and transition to HubSpot CRM.
The predicted salary is between 29000 - 41000 £ per year.
I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team. This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions, at a pivotal point of growth and transformation - including the rollout of HubSpot CRM. You'll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value.
Key Responsibilities:
- Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services.
- Training & Support: Deliver tailored training and ongoing support to help clients get the most from the platform.
- Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty.
- Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts.
- Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations.
- Internal Collaboration: Work closely with internal sales and account managers to align on customer strategy and objectives.
- CRM Transition: Support the business through its transition to HubSpot, helping to improve systems and customer tracking.
What We're Looking For:
- 3-5 years' experience in a Customer Success, Account Management, or similar client-facing B2B role.
- Leadership experience with direct reports, or a strong desire and capability to step into people management.
- Excellent relationship-building and communication skills.
- Commercial acumen - comfortable identifying revenue opportunities and driving retention.
- Organised, adaptable, and proactive, with a collaborative approach to problem-solving.
- Experience with CRM systems; HubSpot knowledge is a bonus.
Benefits:
- £35,000-£45,000 depending on experience
- 23 days holiday + bank holidays
- BUPA healthcare plan
- Company pension scheme
- Free on-site parking
- Career growth in a scaling tech business
- Friendly and supportive team culture
This is a fantastic opportunity for a motivated and customer-focused professional to make a real impact and grow with the business. To find out more or apply, please get in touch - I'd love to hear from you.
Customer Success Manager employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with HubSpot CRM, as this role involves supporting the transition to this system. Consider taking a short online course or watching tutorials to demonstrate your proactive approach and readiness to contribute.
✨Tip Number 2
Highlight your experience in customer onboarding and training during any discussions. Prepare specific examples of how you've successfully guided clients through similar processes, showcasing your ability to drive customer satisfaction.
✨Tip Number 3
Network with professionals in the tech industry, especially those in customer success roles. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Demonstrate your leadership potential by discussing any experiences where you've managed teams or projects. Even if you haven't held a formal management position, showcasing your ability to support and develop others will be beneficial.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management. Emphasise any leadership roles and specific achievements that demonstrate your ability to manage teams and drive customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention your experience with CRM systems, particularly HubSpot, and how you can contribute to the company's growth and transformation.
Highlight Key Skills: In your application, clearly outline your relationship-building and communication skills. Provide examples of how you've successfully engaged customers and driven retention in previous roles.
Showcase Your Adaptability: Demonstrate your organisational skills and proactive approach by sharing instances where you've adapted to changes or challenges in a fast-paced environment. This will resonate well with the company's focus on growth and transformation.
How to prepare for a job interview at Nextech Group Ltd
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or account management. Highlight specific examples where you successfully onboarded clients, improved customer satisfaction, or drove retention. This will demonstrate your capability to take ownership of the customer journey.
✨Demonstrate Leadership Skills
Since this role involves managing a small team, be ready to talk about your leadership experience. Share instances where you supported team members' development or handled performance issues. If you lack direct management experience, express your enthusiasm and readiness to step into a leadership role.
✨Familiarise Yourself with HubSpot CRM
As the company is transitioning to HubSpot, having a good understanding of this CRM will set you apart. If you have prior experience with HubSpot or similar systems, mention it. If not, do some research on its features and how it can enhance customer success strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging customer situations. Prepare scenarios where you successfully resolved issues or turned around a dissatisfied customer. This will showcase your adaptability and proactive approach.
