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For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot IT issues for clients.
- Company: Join a dynamic Managed Service Provider in Preston, offering diverse projects.
- Benefits: Enjoy 25 days holiday, competitive salary, and training opportunities.
- Why this job: Perfect for tech enthusiasts seeking growth in a fast-paced environment.
- Qualifications: Strong experience with Windows Server, Office 365, and networking required.
- Other info: Opportunity for career progression into specialised IT roles.
The predicted salary is between 16800 - 33600 £ per year.
Location: Preston - 5 days per week
Salary: 28,000
Benefits: 25 days plus bank holidays
About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients.
Key Responsibilities:
- Technical Support & Troubleshooting: Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, virtualisation (VMware, Hyper-V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs.
- Incident & Problem Management: Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response.
- System Maintenance & Monitoring: Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks.
- Project Support: Assist with IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the onboarding of new clients, including hardware and software configuration.
- Client Management & Communication: Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery.
- Documentation & Knowledge Sharing: Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers.
- Collaboration & Development: Work closely with Tier 3 engineers to resolve advanced issues and contribute to long-term IT strategy. Stay up to date with emerging technologies and participate in training programs to develop your skills.
Key Skills & Experience:
Essential: Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy. Advanced knowledge of Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive). Experience in virtualisation platforms (VMware, Hyper-V). Networking expertise: TCP/IP, VLANs, routing, firewalls (SonicWall, Cisco, Fortinet), VPNs. Experience with Microsoft Azure and/or AWS. Strong analytical and problem-solving skills. Excellent communication skills, able to explain technical concepts clearly. Ability to prioritise and manage multiple incidents efficiently.
Desirable: Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. Knowledge of PowerShell scripting and automation tools. Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). Awareness of compliance standards (e.g., GDPR, ISO 27001). Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+, Cisco CCNA, ITIL Foundation.
Why Join Us?
Opportunity to work in a dynamic MSP environment with a variety of projects and clients. Career progression into specialised roles (Networking, Cybersecurity, Cloud Infrastructure) or Tier 3 Engineering. Training and development opportunities to enhance your technical expertise. Competitive salary and benefits package. If you are passionate about IT, have a strong technical background, and are looking to take the next step in your career, we want to hear from you! Apply today!
1st Line Support Engineer - GBP 28000 employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer - GBP 28000
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT troubleshooting scenarios. Being able to demonstrate your thought process and how you approach complex issues will impress potential employers.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar MSPs. They can provide valuable insights into the company culture and the types of challenges you might face in the role.
✨Tip Number 4
Prepare to discuss your experience with ITIL processes, as this is crucial for incident management. Being able to articulate how you've applied these principles in past roles will show your readiness for the position.
We think you need these skills to ace 1st Line Support Engineer - GBP 28000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical expertise with Windows Server, Office 365, and networking, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Relevant Certifications: If you have any relevant certifications such as Microsoft Certified: Azure Administrator or CompTIA Network+, be sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated technical concepts to clients or team members in the past.
How to prepare for a job interview at Nextech Group Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows Server, Office 365, and networking concepts. Be prepared to discuss specific scenarios where you've diagnosed and resolved issues, as this will demonstrate your hands-on experience.
✨Showcase Problem-Solving Skills
During the interview, be ready to walk through your thought process when tackling complex IT problems. Employers love to see how you approach troubleshooting and your ability to think critically under pressure.
✨Communicate Clearly
Since you'll be dealing with clients, it's essential to convey technical information in a way that's easy to understand. Practice explaining complex concepts in simple terms, as this will highlight your communication skills.
✨Demonstrate Team Collaboration
Highlight any experiences where you've worked closely with other engineers or teams. Discuss how you contributed to resolving incidents or projects, as teamwork is crucial in a Managed Service Provider environment.
