At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and assist with client projects.
- Company: Dynamic IT provider focused on customer satisfaction and technical excellence.
- Benefits: Competitive salary, hybrid working, ongoing training, and project exposure.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a collaborative team and enhance your tech skills in a varied role.
- Qualifications: Experience in IT support, strong troubleshooting skills, and good communication.
The predicted salary is between 28000 - 35000 € per year.
Location: Thame, Oxfordshire
Salary: £28,000 - £35,000
Set-up: Hybrid Working, Occasional Client Site Visits Required
The Opportunity
We’re working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Thame. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure. You’ll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.
Responsibilities
- Providing 1st and 2nd Line technical support to a range of users and clients
- Troubleshooting hardware, software, and network-related issues
- Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint
- Managing users through Active Directory and Azure/Entra ID
- Assisting with laptop/desktop builds, installations, and deployments
- Escalating complex issues where required while maintaining ownership throughout
- Supporting basic networking issues including switches, routers, and Wi-Fi connectivity
- Participating in occasional client site visits for support and project work
- Maintaining accurate ticket updates and documentation within the service desk system
- Delivering excellent customer service and communication at all levels
Skills & Experience Required
- Previous experience within a 1st/2nd Line Support or IT Support Engineer position
- Strong troubleshooting skills across Windows environments
- Experience supporting:
- Microsoft 365
- Active Directory
- Azure/Entra ID
- Windows 10/11
- Basic networking
- Experience working within an MSP or fast-paced support environment is highly desirable
- Strong communication and customer-facing skills
- Full UK driving licence preferred due to occasional site visits
What’s on Offer
- Competitive salary up to £35,000
- Hybrid working arrangement
- Exposure to a wide variety of technologies and environments
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Opportunity to gain project exposure alongside support responsibilities
If you’re looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we’d love to hear from you.
IT Support Engineer in Thame employer: Nextech Group Limited
Join a dynamic and customer-focused IT provider in Thame, Oxfordshire, where you'll thrive in a hybrid working environment that values both technical expertise and exceptional customer service. With competitive salaries, ongoing training, and opportunities for project exposure, this role offers a collaborative culture that fosters employee growth and ensures no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Thame
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your troubleshooting abilities and knowledge of Microsoft 365. This can really make you stand out.
✨Tip Number 3
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practice makes perfect, so consider mock interviews with friends.
✨Tip Number 4
Apply through our website! We love seeing enthusiastic candidates who are keen to join our collaborative team. Don’t hesitate to reach out if you have questions about the role or the application process.
We think you need these skills to ace IT Support Engineer in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st/2nd Line experience and any relevant skills like troubleshooting in Windows environments. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the IT Support Engineer position and how you can contribute to our customer-focused team. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills:In your application, mention specific technologies you’ve worked with, like Microsoft 365 or Active Directory. We’re keen on seeing your hands-on experience, so don’t hold back on the details that make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills, especially around Windows environments and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role values customer service, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Familiarise Yourself with the Company
Do a bit of research on the IT provider you'll be interviewing with. Understand their services, client base, and any recent projects they've undertaken. This will help you tailor your answers and show genuine interest in the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, ongoing training opportunities, and what a typical day looks like. This shows you're engaged and serious about the role.
