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- Tasks: Provide top-notch technical support and ensure clients' IT systems run smoothly.
- Company: Dynamic tech company in Newcastle with a customer-focused approach.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Enjoy regular team-building activities and the chance to work with diverse clients.
- Why this job: Join a supportive team and work with cutting-edge technologies while helping clients succeed.
- Qualifications: Experience in MSP or customer-centric support, excellent communication skills, and knowledge of Microsoft technologies.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Skill requirements:
- MSP experience or a customer centric environment providing support.
- Excellent verbal and written communication skills.
- Active Directory and GPO administration.
- Exchange & Intune administration.
- Excellent experience with Microsoft technologies.
- Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations.
- Firewall Implementations - Fortigate/Cisco/Sonicwall/Watchguard.
- Backup Solutions - Azure/Veeam.
- Virtualisation - Hyper-V, VMware, AVD, RDS.
- In-depth Knowledge of O365 suite & MFA.
- Able to answer general Networking questions.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and collaborative work environment.
- Regular team-building activities and social events.
- The chance to work with a diverse range of clients and cutting-edge technologies.
How to Apply:
If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV to the email address: TPBN1_UKTJ.
Technical Support Engineer - Newcastle in Sunderland employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Newcastle in Sunderland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your expertise in Microsoft technologies and networking, making you stand out to hiring managers.
✨Tip Number 3
Prepare for interviews by practising common technical questions. Brush up on your knowledge of Active Directory, GPO administration, and firewall implementations. The more confident you are in your answers, the better your chances of landing that Technical Support Engineer role!
✨Tip Number 4
Apply through our website! We love seeing passionate candidates who are eager to join our team. Make sure to tailor your application to highlight your customer-centric experience and technical skills, so we can see how you'd fit right in with us.
We think you need these skills to ace Technical Support Engineer - Newcastle in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and customer support. We want to see how your skills match the job description, so don’t be shy about showcasing your MSP experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts well – we want to see your ability to convey information effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, Active Directory, and networking concepts. Be ready to discuss your experience with tools like Fortigate or Cisco firewalls, as well as backup solutions like Azure or Veeam.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about specific situations where you resolved issues effectively and kept clients happy.
✨Practice Your Communication
Excellent verbal and written communication skills are a must. Try rehearsing common interview questions with a friend or family member, focusing on clear and concise explanations of technical concepts.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, professional development opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.