Up to £45,000 | Remote | Head Office in London
We are supporting a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.
We are seeking an experienced, customer-focused IT engineer to join their service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes.
A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must.
You'll be responsible for:
- Primary technical contact for incidents and service requests
- Lead troubleshooting across Azure and on-prem, owning major incidents end to end
- Run root cause analysis and deliver permanent fixes
- Implement and peer-review changes in customer environments
- Maintain documentation, runbooks, and knowledge base articles
- Identify opportunities where additional services could genuinely benefit customers and communicate these to account management
Required experience
- 4+ years in a similar role, must be managed services.
- Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN
Our consultant will review all applications carefully, so please allow a little time.
We'll contact you with an update on the outcome.
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Senior Engineer employer: Nextech Group Limited
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