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For Companies At a Glance
- Tasks: Provide high-level technical support and resolve complex issues for diverse clients.
- Company: Join a growing Managed Service Provider team in Reigate with a supportive culture.
- Benefits: Earn up to £40,000 with hybrid working and professional development opportunities.
- Why this job: Work with modern technologies and make a real impact in a fast-paced environment.
- Qualifications: Experience in MSP environments and strong communication skills are essential.
- Other info: Enjoy a collaborative team atmosphere and opportunities for career growth.
The predicted salary is between 36000 - 48000 £ per year.
Location: Reigate (Hybrid - 3 days on-site per week)
Salary: Up to £40,000 per annum
Type: Full-time, Permanent
About the Role
We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies.
Key Responsibilities
- Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments
- Act as an escalation point for junior service desk engineers
- Manage and resolve complex incidents and service requests within agreed SLAs
- Support client onboarding, migrations, and project delivery tasks
- Monitor, maintain, and troubleshoot client infrastructure (remote and on-site)
- Ensure accurate documentation of systems, processes, and incident resolutions
- Build strong relationships with clients, ensuring professional and proactive service
- Propose and implement service improvements to enhance efficiency and reliability
Desirable Experience
We are particularly interested in candidates with previous experience in Managed Service Provider (MSP) environments, or in the Education sector, or a combination of both. This background will help you excel in handling varied client needs and complex multi-site technical environments.
Technical Skills (Desired)
- Strong knowledge of Microsoft 365, Azure AD/Entra ID
- Windows Server administration (AD, DNS, DHCP, GPO)
- Networking fundamentals (VLANs, firewalls, switches, Wi-Fi)
- Virtualisation technologies (Hyper-V, VMware)
- Backup technologies and monitoring tools
- Ticketing systems and ITIL best practices
What We're Looking For
- Strong communication and customer service skills
- Ability to work independently and as part of a collaborative team
- A proactive, solutions-focused mindset
- Full UK driving licence desirable (for occasional site visits)
Benefits
- Salary up to £40,000
- Hybrid working (3 days on-site in Reigate)
- Training and professional development opportunities
- Opportunity to work with modern technologies and varied client environments
- Supportive, friendly team culture
Senior 3rd Line Service Desk Engineer - Reigate employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd Line Service Desk Engineer - Reigate
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior 3rd Line Service Desk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows, Microsoft 365, and networking fundamentals. We want you to shine when they ask about your experience with complex incidents!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, this role is all about building strong relationships with clients. We suggest sharing examples of how you've gone above and beyond to resolve issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior 3rd Line Service Desk Engineer - Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior 3rd Line Service Desk Engineer role. Highlight your experience with Microsoft 365, networking, and any previous work in Managed Service Provider environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and your proactive approach to problem-solving.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention specific technologies you've worked with, like Azure AD or VMware, and provide examples of how you've resolved complex issues in the past. We love seeing real-world applications of your expertise!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Azure AD, and networking fundamentals. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your depth of knowledge and experience.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your communication and relationship-building skills. Think about times when you've gone above and beyond for a client or resolved a tricky situation with professionalism.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how you can contribute to their supportive and friendly team environment. This shows that you’re not just looking for a job, but a place where you can grow and fit in.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to service improvements or how they support professional development. It demonstrates your interest in the role and helps you gauge if it’s the right fit for you.
