At a Glance
- Tasks: Support diverse clients with 2nd and 3rd line IT support and exciting project work.
- Company: Join an award-winning Managed Service Provider that's rapidly growing.
- Benefits: Competitive salary, flexible working, ongoing training, and clear progression opportunities.
- Other info: Collaborative environment with supportive leadership and exposure to various technologies.
- Why this job: Make a real impact in the MSP market while developing your technical skills.
- Qualifications: Experience in 2nd line support and familiarity with Microsoft 365 and Azure.
The predicted salary is between 30000 - 40000 £ per year.
Location: Northampton
Salary: £30,000 - £40,000
Type: Full-Time, Permanent
We are partnering with an award-winning Managed Service Provider that has quickly established itself as one of the most exciting and fastest-growing businesses in the sector. Following continued growth and a strong pipeline of new clients, they are looking to add a Senior IT Engineer to their expanding technical team.
This is an excellent opportunity to join a business that is making a real impact in the MSP market, working alongside talented engineers in a collaborative environment where your contribution will be recognised and rewarded.
The Role
As a Senior IT Engineer, you will play a key role in supporting a diverse client base across a range of industries. The position combines 2nd and occasional 3rd line support responsibilities with project delivery work, providing excellent variety and the opportunity to further develop your technical expertise. You will work closely with both clients and internal teams, acting as a technical escalation point while also contributing to infrastructure upgrades, cloud migrations, and wider IT improvement projects.
Key Responsibilities
- Providing 2nd and some 3rd line technical support across a range of client environments
- Managing and resolving escalated service desk tickets
- Supporting Microsoft 365 and Azure environments
- Administering Active Directory and Entra ID
- Troubleshooting server, network, and infrastructure issues
- Assisting with the design, implementation, and delivery of IT projects
- Supporting cloud migrations and infrastructure upgrades
- Maintaining high levels of customer service and communication
- Creating and maintaining technical documentation
- Occasional client site visits for project work and technical support
Skills & Experience
We are interested in speaking with candidates who have experience with a number of the following technologies:
- Previous experience in a 2nd line MSP support position
- Experience working within an MSP environment would be highly beneficial
- Microsoft 365
- Azure
- Active Directory and Entra ID
- Windows Server
- Intune
- Exchange Online
- Networking technologies including DNS, DHCP, TCP/IP, VLANs, and firewalls
- Virtualisation technologies such as VMware or Hyper-V
- Backup and disaster recovery solutions
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-facing abilities
What's on Offer?
- Salary between £30,000 and £40,000 depending on experience
- Opportunity to join an award-winning and rapidly growing MSP
- Exposure to a wide range of technologies and client environments
- Project work alongside day-to-day support responsibilities
- Clear progression opportunities as the business continues to expand
- Supportive leadership team that invests in employee development
- Ongoing training and certification support
- Flexible working arrangements
- Modern and collaborative working environment
If you're an ambitious IT professional looking to join a business on an exciting growth journey, we'd love to hear from you.
Senior IT Engineer in Northampton employer: Nextech Group Limited
Join an award-winning Managed Service Provider in Northampton, where your skills as a Senior IT Engineer will be valued in a dynamic and collaborative environment. With a strong focus on employee development, you will benefit from ongoing training, clear progression opportunities, and the chance to work with a diverse range of technologies and clients. Enjoy flexible working arrangements and be part of a supportive team that recognises and rewards your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your previous roles in MSP environments and any relevant technologies you've worked with, like Microsoft 365 or Azure.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Senior IT Engineer role. Share specific examples of your problem-solving skills and how you've contributed to projects in the past.
Showcase Your Technical Skills:In your application, don't shy away from listing your technical expertise. Mention your experience with troubleshooting server issues, managing Active Directory, or any cloud migrations you've been involved in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Microsoft 365, Azure, and Active Directory. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves client interaction, practice explaining technical concepts in simple terms. Demonstrating excellent communication skills will show that you can bridge the gap between technical jargon and client understanding.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s projects or team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
