We're looking for an IT Systems & Network Support Engineer to join our IT Support Services team. You'll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions.
What You'll Do
- Resolve Help Desk escalations within SLA targets
- Log, diagnose and fix support issues owning them through to resolution
- Keep customers and colleagues updated throughout each call
- Provide technical guidance and support pre-and post-sales
- Prepare, configure and commission hardware and software
- Evaluate new technologies and feed back findings
- Write and maintain clear technical documentation
- Champion good information security practices
What We're Looking For
Technical experience in some of the following:
- Windows Server/desktop support, Active Directory, DNS, DHCP
- Networking (LAN/WAN/WLAN) configuration and troubleshooting
- Backup, replication and disaster recovery
- SAN/NAS storage
- Security tools: antivirus, VPN, firewall, MFA/2FA, IAM
You are:
- A confident problem-solver who works well solo or in a team
- Organised, detail-oriented and great under pressure
- A strong communicator with a customer-first attitude
- Comfortable juggling multiple priorities at once
- Security and compliance aware
Qualifications
- Working towards or holding a relevant qualification (NVQ Level 3, CompTIA A+, Network+, or equivalent)
- Microsoft certifications are a plus, not a requirement
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Network and Systems Support Engineer in Newcastle upon Tyne employer: Nextech Group Limited
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