IT Support Agent - Newcastle at Nextech Group Limited.
About the role We are seeking a motivated individual who enjoys technology and problem-solving to join our team. As an IT Support Agent, you will assist customers with their software inquiries and issues, providing essential support to enhance their experience. This position is ideal for those looking to advance their career in IT support.
Key facts
Location: Newcastle Upon Tyne, Tyne & Wear
Engagement: Permanent, Full-Time
Compensation: £27,000 per annum
Team: Support Team
What you'll do
- Act as the primary contact for customers seeking assistance with software-related issues.
- Troubleshoot and resolve technical problems efficiently while ensuring customer satisfaction.
Requirements
- A minimum of 1 year of experience in a technical support role.
- Proficiency in Windows and Mac operating systems.
- Familiarity with remote support tools and ticketing systems.
- Strong communication skills to effectively interact with customers.
Skills & tools
- Experience with Microsoft Office Suite and common software applications.
- Knowledge of networking concepts and basic hardware troubleshooting.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Practical notes This role is open to applicants who are eligible to work in the UK.
IT Support Agent - Newcastle in Newcastle upon Tyne employer: Nextech Group Limited
As a Business Development Manager at our well-established Technology Solutions company in Teesside, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful projects that drive customer success.
