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- Tasks: Lead technical excellence and drive continuous improvement in our Managed Services.
- Company: Dynamic IT Managed Services provider based in Manchester.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Why this job: Elevate service quality and make a real impact in the tech industry.
- Qualifications: Proven leadership in MSP or IT services with strong technical skills.
- Other info: Join a team that values innovation and operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking an experienced Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients.
Key Responsibilities
- Operational Leadership & Continuous Improvement
- Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.
- Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards.
- Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance.
- Technical Standards & Governance
- Define, document, and maintain robust technical standards across all service lines.
- Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements.
- Conduct regular audits and quality reviews to ensure compliance and identify improvement opportunities.
- Act as a key stakeholder in approving and onboarding new technologies, ensuring they meet internal standards prior to adoption.
- Service Delivery & Client Engagement
- Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development.
- Participate in customer checkpoints to ensure service performance aligns with client expectations.
- Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance.
- Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations.
- Collaboration & Cross-Functional Support
- Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements.
- Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows.
- Partner with HR and leadership on recruitment of senior technical roles.
- Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth.
Essential Skills & Experience
- Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation.
- Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security.
- Expert understanding of MSP toolsets including Datto RMM and Autotask PSA.
- Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks.
- Excellent communication, stakeholder management, and cross-functional leadership skills.
- Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks.
Desirable
- Formal qualifications in IT service management, quality assurance, or related disciplines.
- Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education).
- Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams.
Technical Director in Manchester employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Director in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Managed Services sector, especially those who might know about opportunities for a Technical Director. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've driven service excellence and continuous improvement in past roles. We want to see your passion for operational excellence!
✨Tip Number 3
Showcase your expertise in Microsoft technologies, cloud services, and cyber security during conversations. Highlight specific examples of how you've implemented technical standards and improved service delivery in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Director in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Director role. Highlight your experience in MSPs and operational leadership, and don’t forget to showcase your technical skills with Microsoft technologies and cloud services. We want to see how you can elevate service quality!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience with continuous improvement and how you've implemented technical standards in the past. Let us know how you can drive excellence at StudySmarter!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics to demonstrate how you've improved KPIs or enhanced service delivery in previous roles. We love numbers that tell a story of success!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team. We can’t wait to hear from you!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft technologies, cloud services, and cyber security. Be ready to discuss how you've implemented technical standards and governance in previous roles, as this will show your depth of experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your operational leadership and continuous improvement initiatives. Think about times when you've successfully mentored teams or driven service excellence, as these stories will resonate well with the interviewers.
✨Understand the Company’s Needs
Research the company’s current service delivery and client engagement strategies. Be prepared to discuss how you can elevate their service quality and align with their operational goals, showing that you’re not just a fit for the role but also for their specific challenges.
✨Engage with Stakeholders
Since this role involves a lot of collaboration, think about how you’ve effectively managed stakeholder relationships in the past. Prepare to discuss your approach to communication and how you’ve acted as a trusted advisor to clients, which is crucial for this position.
