At a Glance
- Tasks: Lead onboarding projects and tackle complex IT support requests.
- Company: Established managed service provider with a focus on client partnerships.
- Benefits: Competitive salary, extra annual leave, remote work support, and funded professional development.
- Other info: Enjoy company-funded social events and opportunities for career growth.
- Why this job: Join a collaborative culture where your skills make a real impact on client success.
- Qualifications: Extensive IT support experience and strong Microsoft 365 knowledge required.
The predicted salary is between 60000 - 75000 £ per year.
Our client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients' teams, building close, long-term partnerships that help those businesses grow and stay resilient. They've built a culture around continuous learning and shared development, which keeps both their team and their clients ahead of the curve. From cloud migrations to cybersecurity and proactive support, they deliver reliable, cost-effective services that let their clients get on with running their business.
As a Senior IT Technician, you'll work closely with management to onboard new clients, handle the more complex support requests, and act as the link between the helpdesk and new client partnerships. You'll lead onboarding projects end to end, from the first site visit through to system migrations, making sure every client transition is smooth, properly documented and fully supported. It's a visible, client-facing role that'll suit someone who likes taking ownership, enjoys getting stuck into technical problems, and brings a confident, consultative approach to the people side as well as the tech.
Key Responsibilities- Leading the end-to-end onboarding process for new clients
- Acting as an escalation point for complex 3rd line issues
- Carrying out on-site client audits and technical assessments
- Supporting the helpdesk with advanced troubleshooting and mentoring
- Managing and monitoring client infrastructure across cloud and on-prem
- Documenting systems, processes and technical insight for the wider team
- Coordinating connectivity and VoIP setups with third-party providers
- Contributing to process and policy improvements with a security-first mindset
- A valid UK driving licence, and happy to travel and stay overnight across the UK when needed
- Extensive IT support experience, including onboarding and migrations
- Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra)
- Working knowledge of GDPR, ITIL-aligned systems and security best practice
- A collaborative approach to leadership and service delivery
- Able to juggle multiple priorities and complex technical challenges
- Excellent documentation, planning and client communication skills
- Certifications in Microsoft 365, CompTIA or ITIL v3/4
- Experience with Dynamics CRM, RMM tools, scripting (PowerShell, BASH), and Teams PSTN or 3CX admin
- Extra annual leave, including your birthday off, plus long-service bonuses
- Company vehicle for work-related travel
- Learning & development time, dedicated hours each week for professional growth
- Remote work support, hardware provided for hybrid working once eligible
- Funded exams & study materials, invest in your future, on them
- Eye care & wellness support
- Company-funded social events because connection matters
- Tech & cycle salary sacrifice schemes save on the latest gear
- A collaborative culture, your voice matters and your growth is supported
- Applicants must be eligible to work in the UK and able to provide right-to-work documentation
- A full UK driving licence and access to personal transport are required
- Successful candidates will be subject to DBS and employment screening
If you're a driven, experienced IT professional looking for your next challenge in a supportive environment, we'd love to hear from you. Apply now or get in touch for a confidential chat.
Senior IT Engineer in Maidstone employer: Nextech Group Limited
Join a dynamic managed service provider in Tunbridge Wells, where your expertise as a Senior IT Technician will be valued in a culture that prioritises continuous learning and professional development. Enjoy a range of benefits including extra annual leave, a company vehicle for work travel, and dedicated time for personal growth, all while working in a collaborative environment that fosters strong client relationships and innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer in Maidstone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech Group Limited!
✨Direct Apply to Nextech Group Limited
Let's not forget to apply directly through the Nextech Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer in Maidstone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
