At a Glance
- Tasks: Support customers by troubleshooting incidents and managing service requests in Azure and on-prem environments.
- Company: Join a growing Managed Service Provider with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on problem-solving and innovation.
- Why this job: Be the go-to tech expert and make a real difference in customer experiences.
- Qualifications: 4+ years in a similar role with Microsoft AZ-104 certification required.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40k - £45k (Depending on experience to date)
Time/Shifts: Between Monday to Friday OR Saturday to Monday
About the Role
A great opportunity for an experienced, customer-focused Service Desk Engineer to join a growing MSP supporting a mix of on-premises and Azure customer environments. You will need a genuine passion for problem-solving and a customer-first mindset, comfortable balancing hands-on troubleshooting with longer-term project and delivery work. This is a varied role; some days you will be deep in a live incident, others you will be documenting fixes or helping plan a customer deployment. You will act as a key point of contact on the service desk, handling critical tickets, escalations and change requests. Strong written and verbal communication is essential, along with a collaborative approach; you will be working closely with the wider support team and helping strengthen relationships with customers.
Key Responsibilities
- Reporting to the Service Desk Manager, as part of a four-person engineering team you will:
- Act as technical point of contact for incidents and service requests
- Own major incidents end-to-end across Azure and on-prem infrastructure, from triage through resolution and post-incident review
- Investigate root causes of recurring or high impact issues and deliver permanent fixes, not workarounds
- Review and implement customer environment changes, including acting as technical reviewer for changes raised by colleagues
- Maintain documentation, runbooks and knowledge base articles to cut down repeat escalations and upskill the team
- Spot opportunities to expand services for customers and flag these to account management
REQUIRED:
- Microsoft AZ-104 certification
- VMware Certified Professional is desirable
- 4+ years' experience in a similar role
- Extensive experience in Azure, VMware, Active Directory, Exchange, Intune, Conditional Access, and Storage/SAN
Service Desk Engineer in London employer: Nextech Group Limited
As a Business Development Manager at our well-established Technology Solutions company in Teesside, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful projects that drive customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech Group Limited!
✨Direct Apply to Nextech Group Limited
Let's not forget to apply directly through the Nextech Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
